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IT Service Support Analyst (Hybrid Schedule)

Job Title
IT Service Support Analyst (Hybrid Schedule)
Job ID
27651609
Location
St. Louis,  MO 63134
Other Location
Description
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large St Louis healthcare client in their search for an IT Service Support Analyst. This position requires a local candidate to operate on a hybrid schedule. This requires compliance with company COVID19 policies and procedures regarding vaccination/testing. This is a long-term opportunity with a competitive compensation package.   


******We are unable to work C2C on this role******
Responsibilities:
  • Responsible for planning and successful execution of cross-functional process improvements, which include defining scope, project plan development (deliverables, milestones, timelines), monitoring progress, conducting/facilitating meetings, planning and directing work, documenting risks and issues, and reporting to senior leadership on initiative status. 
  • Ability to plan for and integrate multiple tasks concurrently as well as work independently with minimal direction.
  • Work collaboratively with internal and external cross-functional partners to manage cloud and data center initiatives.
  • Manage tight deadlines for multiple competing priorities, scope, and converging opinions to solutions in a timely manner. 
  • Analyze complex situations; transform issues into options and drive to appropriate conclusions.
  • Responsible for successful implementation of key strategic initiative as well as driving activities and actions to achieve aligned goals.
  • Maintain roadmaps and key performance indicators for leadership team
  • Work with stakeholders to define and document both current state and future state processes, as well as using LEAN Six Sigma methodologies to drive improvements.
  • Identifies and develops relationships with internal and external stakeholders to achieve initiative objectives and resolve escalation issues as required.
  • Monitors progress against initiative goals and objectives and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results.
  • Ensures appropriate use of tools to track and monitor the alignment of goals, progress against goals, and the financial performance of assigned projects.
  • Identifies opportunities and key trends to optimize and improve processes where applicable.
  • Conducts post initiative evaluations and identifies successful and unsuccessful initiative elements.
  • Coordinate and facilitate leadership team meetings focused on urgent business items, strategic decisions and measures of success.
Qualifications:           
  • Experience with project management tools (project plans, RAID logs, RACI, charters) preferred.
  • Proficient in Microsoft Office Applications (Excel, PowerPoint, OneNote, Word, etc.).
  • Excellent verbal and written communication and organizational skills.
  • Strong analytical, planning, problem identification and resolution skills.
  • Knowledge of AGILE methodology preferred, Six-Sigma certification a plus
  • Strong focus on customer service and conflict resolution skills preferred
  • Ability to manage timelines and meet tight client deadlines.
  • Ability to manage, motivate, and hold accountable indirect reports/business partners.
  • Ability to work cross-functionally to resolve complex issues/risks.

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