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Mainframe Operational Support Technician (Remote)

Job Title
Mainframe Operational Support Technician (Remote)
Job ID
Austin,  TX
Other Location
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a Mainframe Operational Support Technician in a remote capacity. This is a long-term opportunity with a competitive compensation package.   

******We are unable to work C2C on this role******

  • Set up batch schedules through the scheduling tools
  • Process adhoc job requests
  • Create and update procedural documentation
  • Perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standards and proprietary tools
  • Raise incident tickets in response to monitoring
  • Triage and resolve IT tickets in response to monitoring and user-reported issues
  • Manage incident telephone calls and engage the proper teams for helping resolve incidents
  • Document process, procedures, and technology used by the Enterprise Operations Command Center
  • 3 – 5 years of experience
  • 3 – 5 years of general IBM Mainframe Operations experience
  • Knowledge of ESP, CA7, IWS
  • Knowledge of MVS, JES, CICS, DB2, and VTAM commands
  • Knowledge of JCL, NDM, and FTP
  • Knowledge of Python
  • Knowledge of Service Now and Microsoft Office Product
  • Ability to prioritize workload
  • Strong ability to build partnerships with staffs and leadership at all organizational levels
  • Familiarity with Health Care or PBM industry helpful



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