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Billing & Collections Specialist

Job Title
Billing & Collections Specialist
Job ID
Farmington Hills,  MI 48334
Other Location
As a Billing and Collections Specialist your responsibilities will include answering incoming billing calls, making outgoing collection calls, and the processing of payments. Be a part of a rapidly growing technology company.
  • Manage incoming and outgoing phone calls and email invoice inquiries from customers
  • Prepare and distribute customer account statements
  • Review delinquent accounts and contact customers regarding overdue amounts to resolve billing related issues
  • Maintain accurate and organized customer files to properly document customer correspondence
  • Process and post payments and refunds to customer accounts
  • Perform other miscellaneous support functions as needed
Job Requirements
  • Positive demeanor and outstanding customer service skills
  • Excellent organizational skills and attention to detail
  • Strong teamwork skills and ability to work across multiple functional areas
  • Knowledge of billing and collections procedures
  • Must have excellent communication and interpersonal skills
  • HS diploma required; Associate’s or Bachelor’s degree preferred

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