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Technical Support Analyst (100% ONSITE)

Job Title
Technical Support Analyst (100% ONSITE)
Job ID
St. Louis,  MO 63134
Other Location
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large St. Louis healthcare client in their search for a Technical Support Analyst. This position will work 100% onsite in the St. Louis office and follow all company COVID protocols. This is a long-term opportunity with a competitive compensation package.   

******We are unable to work C2C on this role******
  • Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers.
  • Escalates unresolved issues in a timely manner.
  • Configures and maintains Windows standard applications and networking software, diagnosing, and solving hardware and software problems. 
  • Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately.  
  • Manages service request queues and resolves daily hardware and software service and support requests.  
  • Adheres to established service level goals.  
  • Thoroughly document work performed in ticketing system.
  • Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures.  
  • Works on site specific department projects and/or sub-projects  
  • 1-3 years PC/LAN experience 
  • General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
  • General knowledge of networking switches and data networks.
  • General knowledge of IP telecommunications systems.
  • General knowledge of printers
  • 3 years of recent Desk Side Support required with Hands on Experience 

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