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Change Management and Adoption Specialist - Prosci Cert. (ServiceNow and Saleforces Exp.) - 100% Remote

Job Title
Change Management and Adoption Specialist - Prosci Cert. (ServiceNow and Saleforces Exp.) - 100% Remote
Job ID
27625099
Location
Allen,  TX 75002
Other Location
Description
Change Management and Adoption Specialist - Prosci Cert. (ServiceNow and Saleforces Exp.) - 100% Remote
Description & Requirements

We are a well-rounded financial technology company with a mission to strengthen the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. Our purpose is to empower people and communities to gain the financial freedom to move forward.

To deliver on this mission, we must commit to being deliberate in your support of these principles – to be collaborative in achieving them, and to be unwavering in your advocacy for their success.

The Enterprise Product Management team is currently seeking a Change Management and Adoption Specialist to lead and drive organizational change and adoption specific to technology transformational implementation projects. We are looking for a change leader to drive the lifecycle from readiness assessment, stakeholder analysis, impact, executive sponsorship, and risk assessment all the way to post implementation activities. This individual will partner with product adoption managers and technology specialists to produce WalkMe content and user-focused training.

Minimum Requirements:
  • At least 3 years of experience in organizational change management specifically to technology-focused platform projects.
  • Experience with agile transformations in large enterprises.
  • Demonstrated experience developing messaging content and communications for various audiences.
Preferred Requirements:
  • Change management certification, Prosci is preferred
  • Experience with ServiceNow and Salesforce highly desirable
Essential Functions:
  • Create and implement change management strategies and plans to maximize user adoption and proficiency, as well as to minimize overall risk so that business results are achieved.
  • Partner with CPMO in project discovery to define change management requirements and assess business impact and identify areas of potential resistance.
  • Create actionable deliverables for core components of the change management strategy including communications plan, training plan, impact assessment / resistance management plan, governance models.
  • Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner to stakeholders across all levels – executive to frontline workers.
  • Drive stakeholder engagement, organizational assessment, impact analysis, learning/training, communications/marketing, business readiness, deployment, and adoption measurement throughout technology consulting projects.
  • Build knowledge and credibility quickly (projects vary in length, lasting anywhere from a few weeks to more than a year).
  • Support change portfolio management through collection of change impact and saturation data; and drives conversations with leaders to help them make informed decisions on intake and management.
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