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Desktop Support Engineer II

Job Title
Desktop Support Engineer II
Job ID
Farmington Hills,  MI 48334
Other Location
Ideal candidate must have current desktop technology knowledge and experience, including laptops, telephony, Microsoft suite of software, and Microsoft Active Directory. Demonstrated delivery of customer service through excellent verbal and written communication skills required.
  • Work all incidents, according to service level agreements, within the service desk system
  • Leverage enterprise desktop automation tools and recommend additional areas to automate
  • Support enterprise environment through Microsoft Active Directory, Microsoft Group Policy, DNS, and DHCP
  • Analyze and make recommendations for hardware and software solutions and standardization
  • Document and/or improve procedures relating to standards and polices
  • Maintain Asset Inventory of Hardware/Software and Licensing
  • Onboarding/Offboarding asset deliver, initial training and retrieval
  • Physical Security management
  • Other IT related duties as assigned
  • Special projects as assigned
Job Requirements
  • Associates degree in Computer Science or related computer discipline
  • Minimum of 4 years of experience working in Information Technology
  • Minimum of 2 years working in a desktop system support role
  • Will accept any suitable combination of education, training, or experience
Desired Skills
  • Hands-on experience in Microsoft enterprise environments
  • Hands-on experience with enterprise desktop automation tools
  • Hands-on experience using Microsoft Active Directory, Microsoft Group Policy, DNS, and DHCP
  • Working knowledge of office automation products and computer peripherals, such as printers and scanners
  • VoIP system management
  • Remote installation / management of endpoint computers
  • Analytics, problem solving, and troubleshooting skills.
  • Excellent written and verbal communication skills
  • Duo Mobile MFA
  • Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Work in a collaborative team-oriented environment.
  • Team Lead experience

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