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ServiceNow Data Architect

Job Title
ServiceNow Data Architect
Job ID
Nashville,  TN 37203
Other Location

ServiceNow CMDB Architect - Admin


This position is responsible for managing, designing, developing and implementing solutions for ServiceNow SACM and other supporting modules like ITSB, ITBM, ITAM, ITOM etc. to address complex business issues. The ServiceNow SACM Architect will lead the architecture and design of engagements implementing ServiceNow and integrating applications by requirement gathering, problem resolution, and providing recommendations to customers.

• Represent a specific technical domain in the IT organization

• Ensure the CI data is properly maintained and is available when and where it’s needed

• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data

• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.

• Develop and monitor CI data health reports / dashboards and resolve any issues

• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner

• Proactively identify CI classes, attributes, and relationship types that are required

• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB

• Ensure the CIs are created or updated using only approved processes and procedures

• Develop, document, and implement CI data audits and address any issues that arise

• Evaluate enhancement requests and identify appropriate solutions

• Validate CMDB functionality as part of ServiceNow platform upgrades and deployments




·       High School diploma, GED or military experience

·       Direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including Discovery.

·       Operational experience of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM)

·       Developing integrations with the ServiceNow platform



·       Experience working within an ITIL framework or similar Operations model

·       Familiarity with ServiceNow CMDB

·       Bachelor’s degree or equivalent level of experience

·       ServiceNow Scripting/Advanced Scripting, especially JavaScript

·       ServiceNow Fundamentals Preferred

·       ServiceNow Platform Implementation Preferred


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