Technical Support Representative
- Job Title
- Technical Support Representative
- Job ID
- Nashville, TN 37209
- Other Location
Conexess Group is aiding a client of ours in its search for a Technical Support Representative in Miramar, Florida!
Job Title: Technical Support Representative
- Delivers straightforward administrative and/or other basic business services in IT Support.
- Helps configure, install, maintain and upgrade computer systems hardware and software.
- Performs set tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
- Experience in iOS or mobile device support
- Good knowledge and understanding of Technical Support and business/operating processes and procedures.
- Works to clearly defined procedures under close supervision.
- Receives telephone calls from users having problems using computer software and/or hardware or inquiring how to use specific software, hardware, or operating systems.
- Serves as single point of contact to end users for information technology-related issues, problems, and requests
- Determines root cause and provides accurate, creative, and timely solutions from basic-to-intermediate software and systems problems to ensure end-user productivity.
- Provide a second level of hardware troubleshooting, repair, and installation on specified product lines to end-users.
- Troubleshoot user inquiries regarding computer software or hardware operation to resolve problems.
- Maintains records of daily communication transactions, problems, and actions taken and follows up on any unresolved issues.
- Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction
- Provides top quality customer service by assisting employees with problems that occur.
- Configures and supports mobile device encryption
- Technical helpdesk or technical call center experience is necessary.
- Strong support/customer services skills
- Strong analytical skills