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Technical Support Representative

Job Title
Technical Support Representative
Job ID
27508542
Location
Nashville,  TN 37209
Other Location
33023
Description

Conexess Group is aiding a client of ours in its search for a Technical Support Representative in Miramar, Florida!

Job Title: Technical Support Representative
Duties:

  • Delivers straightforward administrative and/or other basic business services in IT Support.
  • Helps configure, install, maintain and upgrade computer systems hardware and software.
  • Performs set tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
  • Experience in iOS or mobile device support
  • Good knowledge and understanding of Technical Support and business/operating processes and procedures.
  • Works to clearly defined procedures under close supervision.
  • Receives telephone calls from users having problems using computer software and/or hardware or inquiring how to use specific software, hardware, or operating systems.
  • Serves as single point of contact to end users for information technology-related issues, problems, and requests
  • Determines root cause and provides accurate, creative, and timely solutions from basic-to-intermediate software and systems problems to ensure end-user productivity.
  • Provide a second level of hardware troubleshooting, repair, and installation on specified product lines to end-users.
  • Troubleshoot user inquiries regarding computer software or hardware operation to resolve problems.
  • Maintains records of daily communication transactions, problems, and actions taken and follows up on any unresolved issues.
  • Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction
  • Provides top quality customer service by assisting employees with problems that occur.
  • Configures and supports mobile device encryption
Skills:
  • Technical helpdesk or technical call center experience is necessary.
  • Strong support/customer services skills
  • Strong analytical skills
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