Director, Technology Services & Support

Job Title
Director, Technology Services & Support
Grand Rapids,  MI
Other Location

As one of the largest and most successful Health Information Exchanges (HIEs) in the country, Great Lakes Health Connect manages health information services for more than 126 hospitals, tens of thousands of other health care providers, and more than half of all Michigan residents. By providing the means in which health information is exchanged between patients and their caregivers, we pride ourselves on improving health outcomes and value for patients, providers and communities in which we serve. Our organization is growing rapidly and we have an excellent opportunity for a Director, Technology Services & Support in our ­­­­­­­­­Grand Rapids office.

Here is more about what you’d be doing at GLHC:
  • As the technical voice of the GLHC leadership team, the Director, Technology Services & Support ensures the effective, efficient and secure operation of GLHC systems and technical infrastructure including strategic and tactical planning, developing, installing, configuring, maintaining, supporting, and optimizing all software, hardware and networking components.
  • Coaching and developing a team of very talented professionals to provide GLHC employees and participants with top quality, consistently available computer service, support, training and maintenance of all computer systems used throughout the organization, including those owned by GLHC as well as those operated by vendor partners.
  • Working with our Privacy and Security Officer to audit and ensure data security and privacy. Ensuring availability and continuity of data and communication in disaster recovery situations. Developing policies and procedures that help mitigate risk and ensure best practice.
  • Developing and adhering to budget and actively managing vendor relationships and contractual agreements consistent with GLHC’s mission and business strategies.
  • Presenting at state and national conferences as a representative of GLHC.
Here is a bit about what our ideal candidate must possess:
  • A bachelor’s degree in IT/IS (or equivalent experience).
  • Ten (10+) years of broad-based, senior-level IT leadership experience in healthcare in a Linux and Cisco environment.
  • Previous HIE/EMR industry experience is preferred, as this role is responsible for ensuring consistent EMR communication between health care providers across the state – and our territory is growing!
  • Vision and creativity. The Director, Technology Services and Support must use critical thinking skills to see around corners, utilizing a proactive approach.
  • A collaborative approach. Use your excellent communication and interpersonal skills to build rapport and relationships with staff, vendors and clients alike. We’re looking for someone who employs a consultative and collaborative approach to service, training, solving problems and teamwork.
  • A commitment to service. Responding timely to both internal and external support calls in accordance with the mission, core values, and purposes of the organization is key to our collective success.
  • Drive. GLHC is going places and we need someone who can keep up with the wide variety of projects we have on the horizon. Self-motivation and the ability to motivate others is key. 
And this is what we are offering the right candidate:
  • So often in IT you don’t get to interface with the end-user. Not here. You’ll have the opportunity to work not only with internal staff, but our clients as well to get them set up on our systems.
  • The ability to improve the life of people in your community. You’ll have exposure to engaging and meaningful work in a cutting edge and impactful industry. You’ll be working to bring patients closer to their health care providers by creating technologies that enable more efficient communication across the state.
  • The opportunity to work with a driven and dedicated team. We employ the best of the best and we are passionate about what we’ve built, and who we serve.  This expertise and passion shows in the quality services we provide and the communities we serve.
  • Opportunities to be involved and give back. We enjoy working together to serve those in need.
  • Competitive compensation and an incredibly robust benefits package. Work-life balance and wellness initiatives help to guide our benefit offerings.
    • 403(b) with 7% match
    • Health, Dental, Vision
    • Life and Disability Insurance
    • Flexible Spending
    • Wellness Initiatives and Incentives
    • Rich PTO package
If this exciting role sounds like a perfect one for you, please confidentially apply online today.  To learn more about the exciting things that GLHC is doing for healthcare across the state, visit us at

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