Housing Supportive Services Specialist
- Job Title
- Housing Supportive Services Specialist
- Chicago, IL
- Other Location
The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
We are seeking for an individual to serve as our Housing Supportive Services Specialist. The Housing Supportive Services Specialist will coordinate the AIDS Foundation of Chicago (AFC) supportive housing programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position also serves as AFC’s liaison to housing program sub-contracted partner agencies that provide housing and direct services for chronically medically ill (including HIV/AIDS), chronically homeless, and low-income individuals and families. This position also provides guidance and direction to partner agency direct service staff and supervisors about the implementation of the housing program policies and procedures, and has shared responsibility for the overall quality of services provided.
Principal functions and responsibilities of this position include the following:
- Coordinate day-to-day operations of HOPWA supportive housing programs for partner agencies and case managers;
- Serve as the first point of contact and information for all HOPWA SHP projects inquiries from the community and other service providers;
- Provide guidance and direction to partner agency service providers and supervisors about the implementation of supportive housing program policies and procedures; share responsibility for the overall quality and outcomes of services provided; field participant calls and complaints as necessary;
- Initiate the referral process, ensure that it is expedited to locate, assess for eligibility, and house clients in a timely manner, and review and approve eligibility documentation for potential participants of housing programs;
- Conduct Client Level Housing Screener to determine eligibility for all HOPWA programs including the Housing Navigation program;
- Support the Program Development Team with on-going development and implementation of assigned supportive housing programs;
- Monitor utilization of support services (i.e., case management services, transportation, food vouchers, furnishings, dental, vision); provide information and reports on a regular basis on program outcomes, service coordination, and service delivery to AFC staff and partner agency program directors;
- Provide information and reports on a regular basis on program outcomes, services coordination and service delivery to AFC program directors of partner agencies on a as need basis;
- Support Case Managers with viral suppression information for housing tenants.
Quality Assurance and Data Entry
- Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS); enter all close-out data on clients;
- Participate in annual site visits: review files for eligibility and compliance, and produce write-ups and recommendations;
- Supports the Senior Quality Assurance and Improvement Specialist to monitor partner agencies program compliance;
- Utilize internal and external database systems, including ClientTrack, Homeless Management Information System (HMIS) and Coordinated Entry System (CES) to track project data and receive project referrals;
- Support the Program Development Team with Data clean-up for quarterly and annual reports as needed.
Meetings and Training Facilitation
- Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT) and other related partner agency meetings with partner agency staff;
- Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures, AFC Behavioral Health Team, AFC Correction Team, Client Track Work Group, Grants Prep meeting, AFC Training Department and Interdepartmental Training Workgroup);
- Facilitate new case manager orientation and training sessions for sub-contracted partners and update orientation training materials as needed;
- Attend community and or planning committee meetings related to HOWPA–HUD funding or services.
- Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
- Protect organization's value and manage risk by keeping information confidential;
- Perform other duties as assigned.
Bachelor's degree and 2 or more years of Human Services experience
OR 5 or more years Human Services experience
Master’s degree in Psychology, Social Work, Counseling or related field
1 or more years Case Management experience
1 or more years Homeless Services experience
1 or more years HIV-specific service experience
Knowledge, Skills, and Abilities
Strong attention to detail and the ability to provide efficient, quality service to both internal and external customers.
Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
Knowledge of supportive housing programs (affordable housing with support services) for individuals/families confronted with homelessness and who also have very low incomes and/or serious, persistent issues that may include addiction or alcoholism, mental health, HIV/AIDS, diverse disabilities or other serious challenges to a successful life. This includes the ability to implement a Housing First model.
Knowledge of the causes of homelessness, who it affects, and the factors (e.g., racial inequities, Socio Economic Status) that can contribute to an individual being homeless. This includes the ability to understand the culture of homelessness and engage homeless or formerly homeless populations.
Exceptionally verbal and written communication skills as well as the ability to teach and train others in processes and procedures.
Please reference position code PRG HSSS 203
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.