Intake and Referral Coordinator
- Job Title
- Intake and Referral Coordinator
- Chicago, IL
- Other Location
The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
We are seeking an individual to serve as our Intake and Referral Coordinator. This position is responsible for performing duties associated with conducting intakes and referrals for people living with HIV/AIDS who are seeking care services, including housing services as well as support the functions of the Care and Housing Teams. The Intake and Referral Coordinator will conduct an initial assessment of client needs, record basic demographic information in AFC’s client-level database, contact appropriate direct service agencies, and refer clients for agency intake into the care/housing system.
Principal functions and responsibilities of this position include the following:
- Answer phone calls from people living with HIV/AIDS who are seeking care including housing services;
- Respond to requests for services from clients’ family members or other service providers as needed;
- Conduct demographic, psychosocial, and needs assessments for potential clients;
- Review cases pending assignment and contact geographically appropriate providers regarding client referrals;
- Meet with all client walk-ins to assess needs and refer to appropriate services;
- Document and track new and returning clients into the client level databases;
- Process ongoing technical assistance requests to funded service providers;
- Respond to request for information about HIV/AIDS and available services from the general public and provide referrals where appropriate.
Tracking, Reporting, and Billing
- Monitor caseload size to maximize capacity within the system;
- Track and review length of time from referral to assignment and ensure consistency and timeliness in the referral process;
- Document referrals electronically and track agency responsiveness to referrals;
- Assist in conducting client satisfaction surveys;
- Participate in administrative/programmatic review of subcontracted sites at least annually.
- Assist with needs assessment projects pertinent to Ryan White programs;
- Support all necessary data collection to help evaluate Care and Housing Programs.
- Attend and actively participate in required departmental, committee, and staff meetings (i.e., monthly Care Team meetings, monthly care/housing meetings, Large Case Manager Meetings);
- Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
- Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations;
- Protect organization's value and manage risk by keeping information confidential;
- Perform other duties as assigned.
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience
OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years experience using a client-level database (for example, Provide)
1 or more years of HIV-specific service experience
Knowledge, Skills, and Abilities
Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines are critical.
Excellent customer service skills and strong interpersonal skills and the ability to develop and maintain professional, trusting and positive working relationships with both internal and external customers.
Also, strong verbal and written communication skills and ability to work with diverse populations are key to success in this role.
Please reference position PROGRAM IRC 201
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.