Senior Manager, Ryan White Program
- Job Title
- Senior Manager, Ryan White Program
- Chicago, IL 60606
- Other Location
Senior Manager, Ryan White Program
The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
The Senior Manager, Ryan White Program serves as the primary AFC contact to a group of subcontracting agencies who provide direct HIV care services as defined by Parts A and B of the Ryan White HIV/AIDS Treatment Modernization Act. The Senior Manager, Ryan White Program will oversee and monitor various aspects of service provision including supervision of staff. In collaboration with other key AFC staff, the Senior Manager will provide general oversight of the 340B program and direct supervision of the 340B staff recruitment and service staff.
The Senior Manager will provide expert guidance to the subcontracting agencies concerning compliance with contractual and statutory requirements. The Senior Manager will collaborate and integrate quality management and improvement efforts with other AFC staff, and will serve on the AFC Quality Improvement Team implementing quality assurance measures as related to Ryan White services.
Principal functions and responsibilities of this position include the following:
- Assist in developing scopes of service for each Ryan White (RW) Part A, B, and Peer Navigation funded agency; recommend individual agency subcontractor scopes and assist with the preparation of subcontract scope documents;
- Participate in developing Part A and B program-specific policies and procedures that meet the needs of clients, subcontractors, the Illinois Department of Public Health (IDPH), the Chicago Department of Public Health (CDPH) and the Health Resource Services Administration (HRSA);
- Act as the principal contact for Part A and B contractual issues, concerns with subcontractors, and communicate with them regularly;
- Act as the Care team lead in responding to subcontractor’s Provide-related questions, providing Provide orientation training and offering technical assistance to subcontractors and care team;
- Manage the client satisfaction survey process for both Part A and B programs annually;
- Act as lead AFC representative at the AFC Ryan White Consumer Advisory Board and manage staff conducting administrative duties;
- Provide logistical oversight for the Part B Client Representatives, including the review and tracking of client representative reimbursable expenses and the coordination of travel to and from Part B approved trainings;
- Participate in at least four (4) meetings a year with the Advisory Committees of the Collar County Consortium.
Monitoring, Reporting and Evaluating
- Monitor and document utilization trends of the Part A and B program services, compare to scope set and assist AFC’s Program Development team to create responses to any significant variances;
- Collaborate with the Research Evaluation and Data service team to implement and monitor dashboards as needed;
- Participate in the preparation of quarterly written narrative reports to both CDPH and IDPH;
- Collaborate with the Quality Assurance/Improvement Coordinator to implement regular quality improvement projects;
- Conduct annual quality management and administrative site visits to all Part A and Part B subcontractors, and complete written reports to be sent back to subcontractors;
- Manage the quarterly report subcontractor submission process and respond appropriately using an approved tool.
- Hire, train, mentor, and supervise assigned staff; this includes assisting with recruitment and selection activities, scheduling and job assignments, mentoring/coaching, staff development and training, and performance management;
- Meet regularly with assigned staff to identify priorities, discuss strategies, and review ongoing projects;
- Provide professional development opportunities and guidance to each team member to strengthen their skill sets and job satisfaction.
- Attend and actively participate in required educational programs;
- Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others;
- Attend and actively participate in required All staff meetings, monthly Care Team meetings, Care/REDS, Part B Collar Counties Advisory Board Meetings, and RW Part B quarterly meetings which include integrated care and prevention meetings;
- Update job knowledge by participating in educational opportunities; this includes reading professional publications, maintaining personal network, and participating in professional organizations;
- Protect organization's value and manage risk by keeping information confidential;
- Perform other duties as assigned by supervisor.
Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work) with 5 or more years of field or supervisory case management experience.
PLUS a minimum of 2 years of supervisory experience.
2 years experience using one or multiple databases housing client-level data (for example, Provide, ClientTrack, Cerner, Centricity).
1 year experience using intermediate Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint).
Master’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work) with 5 or more years of field or supervisory case management experience.
PLUS a minimum of 5 years of supervisory experience.
3 or more years of experience using the Provide database
Knowledge, Skills, and Abilities
Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines are critical.
The ability to train, coach, and develop employees.
The ability to make reasoned judgments that are logical and well thought out.
The ability to know when a decision needs to be made and having the readiness to make timely, sound, and ethical decisions. This includes selecting the most promising alternative or course of action, recognizing when outside advice is needed, and committing to action, even in uncertain situations.
Strong problem solving skills including the ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence.
The ability to breakdown complex processes to identify quality improvements and put measurements in place.
Knowledge of services covered under the Ryan White program as well as the standards of care. This includes the ability to create and set guidelines and policies within the funded regions and ensure funded agencies abide by set guidelines.
Also, strong verbal and written communication skills and ability to work with diverse populations are key to success in this role.
Please reference position code PROG SMRWP 300
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.