Edge-Sweets Company

Service Technician

Job Title
Service Technician
Grand Rapids,  MI
Other Location

ESCO Group is a growing and entrepreneurial business that designs and builds machinery for the polyurethane industry. ESCO offers a broad range of foam fabrication machinery, cutting lines, engineered systems, PU meter, mix and dispensing machinery; specializing in low pressure dynamic mixing technology, filled systems, hydrophilic PU systems, as well as hot cast elastomer processing. Our organization is growing and we are currently looking for a Service Technician to join our team.

Here's what you’d be doing at ESCO:

The Service Technician is responsible for evaluating and solving customer technical issues, while also recognizing the need to remain flexible and work independently with various individuals throughout the organization.

  • Equipment installation, commissioning, and training at customer sites
  • Respond to service calls from the company's installed base with the ability to independently provide solutions
  • Work closely with sales, marketing, IT and engineering to develop training and educational materials/courses for internal use and for customers/prospects
  • Final testing, installation, and 1st piece production sign-off
  • Close interaction with engineering to support customer technical issues
  • Responsiveness to warranty claims and communication of findings in support of company continuous improvement goals
  • Ability to diffuse confrontational situations at customer locations and maintain an appropriate level of professionalism

Here's more about who we’re looking for:

  • 5 years’ experience in a plant maintenance or similar service technician role
  • Experienced in assembly, installation and maintenance of complex industrial equipment
  • Great organizational and communication skills with a focus on customer service
  • Ability and willingness to travel 75% to 90% of the time, both domestic and internationally (focus on North America)
  • Experience with MS Project, Word, Excel and AutoCAD Inventor or similar software
  • Must have the ability to read an electrical schematic and troubleshoot using basic electrical skills
  • Understanding of PLC logic and similar machine controls
  • Work schedule may include extended hours and occasional weekend and night shifts
  • Ability to give and discern the various visual and audible alarms and signals for equipment startup, evacuation, and fires
  • Experience in the foam/polyurethane manufacturing industry a plus

Here's a bit about what we’re offering to the right candidate:

  • Competitive salary
  • Discretionary year-end bonus based on company profitability
  • Paid vacation
  • Medical, dental, vision, life, and disability
  • Company sponsored 401k contribution

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