IT Help Desk Technician Grand Rapids,  MI
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IT Help Desk Technician

Job Title
IT Help Desk Technician
Grand Rapids,  MI
Other Location

IT Help Desk Technician

Would you like to work for a company nominated as one of the top 50 companies to watch in Michigan? Are you looking to join a local, innovative, high-growth company with opportunities for advancement and challenge? Are you looking for a company with a great team culture? If so, keep reading…

Founded in 2013, NxGen MDx is a pioneer in advanced genetic screening that helps families get a good start in life. Our scientists and methods produce best-in-class results and our genetic counselors help patients and their healthcare providers understand those results. Our headquarters and laboratory are located in Grand Rapids, Michigan with a national sales team positioned throughout the country. With our growth, we are seeking an IT Help Desk Technician to serve as a resource to our organization as problem-solver and technology guru for 70+ users.

Here’s who we’re looking for:

  • An experienced technology troubleshooter with an associate’s degree in CIS, and at least 1 year of desktop support experience to:
    • provide front-end support for technology issues related to connectivity, printing, software, hardware, phones, etc. This will include diagnosing, investigating, testing, educating and documenting the appropriate solution.
    • manage all user access including new user setup and takedown, as well as moving computer equipment.
    • conduct basic network administration including firewalls, routers, virtual servers, etc.
    • support both Windows and Mac applications.
    • catalog, configure and distribute peripheral equipment such as phones and printers. Work with vendors regarding ordering, maintenance and repair.
    • complete other special projects as assigned by management.
  • A tech-savvy professional well-versed in using Google Drive, Microsoft Office, VPN and various other web-based programs.
  • An excellent service provider who welcomes a challenge, prioritizes well, and can resolve issues quickly and accurately. Must have great verbal and written communication skills.
  • A driven, versatile, proactive, and flexible self-starter who can work both independently and collaboratively. Our ideal candidate will stay focused in the face of distractions in our always bustling office. There’s never a boring day!

What’s in it for you?

  • A competitive salary and annual bonus potential.
  • Opportunity for advancement as the organization continues to expand.
  • A healthy work-life balance. Our commitment to families doesn’t end with our clientele; it is also focused on our employees.
  • Rich benefits including medical, dental, vision, life and disability insurance. 401(k) with company match, gym membership discounts and flex spending accounts are also available.
  • Our awesome team. We work hard, but have fun doing it. Our team is collaborative, driven and talented, but we enjoy a few laughs, a game of ping pong in the office from time to time, petting our office dogs, and celebrating our mutual success!

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