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Rental Agent - Sales ($1,000 Sign-on Bonus*)

Job Title
Rental Agent - Sales ($1,000 Sign-on Bonus*)
Location
Denver,  CO 80249
Other Location
Description

Company Overview:

Advantage Rent a Car is the fourth largest car rental company in the US, serving major airports in over 40 locations. With the youngest fleet in our industry and one of the fastest growing rental car companies in the nation, our dynamic company is looking for motivated, enthusiastic and customer service oriented individuals to join our team. If you enjoy representing a powerful, innovative and trusted brand, Advantage is the place for you.

Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.  

Position Summary

Responsible for initial customer contact, providing best-in-class customer service, and selling incremental products and options to customers at the rental desk. Additionally, they hold responsibility for processing rentals, resolving overdue rentals, responding to customer questions and complaints, and communicating with shuttle drivers for pick-ups.

Duties and Responsibilities

  • As a brand ambassador, ensures walk-up and reservation driven customers have a best-in-class car rental experience at the rental desk
  • Greets customers, completing the necessary rental and location information, while disclosing rates, terms and conditions of rental, obtaining customer initials and signatures on contract
  • Sells customers incremental sales products (e.g. coverage, toll passes, pre-paid fuel, etc.), explaining the value and cost, enabling the customer to make an informed decision
  • Maintains and updates rental agreement files, inclusive of contacting and notifying customers of overdue rental vehicles, inquiring on the expected date of return and processing extensions accordingly
  • Meets sales goals set for each location by selling vehicle upgrades and incremental sales products, tailored to the needs of each customer
  • Liaises with kiosk and fleet parking lot staff to identify vehicle availability to inform customers of vehicle options
  • Provide general assistance in person or over the phone to customers regarding where to pick up their vehicle, shuttle locations and processes (where applicable), as well as overall directions to their destination if and when required
  • Periodically may be required to move vehicles, or assist in other operational functions (e.g. supporting Kiosk operations)
  • Other duties as required

Qualifications:

  • High school diploma or GED required
  • Minimum 1 year customer service or sales experience
  • Experience meeting sales quotas or working in highly commissioned positions preferred
  • Exceptional interpersonal and relationship building skills required
  • Ability to follow incentivized sales program
  • Demonstrate strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Must have the ability to manage stressful or unusual situations in order to maintain good customer service
  • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
  • Must be willing to wear company uniforms
  • Must be at least 21 years old and be able to pass pre-employment background and drug screens.
  • Must have a valid driver's license with a satisfactory driving record (i.e. no more than 2 moving violations within the last 2 years and no DWI/DUI's, suspensions and/or “at fault” accidents within the last 2 years)
  • Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate in other languages (Spanish, French, Portuguese, Mandarin Chinese, Hebrew, German, etc.) is a plus.

Compensation:

  • Competitive base plus a lucrative commission plan
  • Opportunities for career growth, stability and promotion
  • *Sign on bonus: first half portion payable at the end of the 90-day orientation period and the remainder payable at the end of 6 months.

Benefits:

Our benefits package goes the distance—with 401(k), Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we’ll help you take care of yours.

Additional Benefits: Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:

  • Perks at Work – offering employee discounts on entertainment, travel and products/service and reward points on purchases!
  • Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!
  • Online health and wellness tools including, online assessment and screeners, self-help programs & health calculators
  • Trusted, on-line health information available 24/7

Advantage is an EOE M/F/V/D Drug-Free Workplace

Advantage is proud to be an equal opportunity employer.  All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.

The ADVANTAGE is yours!  Join our team, apply today!

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries. 

What’s our goal? Simply to be the best value in the industry. A brand where that great value also means great service! The only way our team can climb to the top, and stay there, is by bringing the best talent on board. So take a look around! We are always looking for individuals who have the passion, drive and determination to go above and beyond. Are you ready to switch gears? Do you see an open road ahead of you? Grab the wheel and explore some of our current opportunities…Advantage/EZ Rent A Car just might be the next destination on your road map!

CREATE YOUR TALENT PROFILE

Help our recruiters find the perfect job for you!

Corporate Office

Maybe you’re an IT geek or a finance jock. Maybe “driving” the business from behind a desk is your thing. Or maybe, you just like being a behind-the-scenes guy or gal. If you’re looking to play an integral role in keeping the “engines running” in departments like Human Resources, Accounting, Finance, IT, Rate Management, Risk or Operations, a position with our corporate team may be the perfect gig for you.

Field Location

Let’s talk numbers. 30,000 – is the number of vehicles in our combined fleet. 75 – is the combined number of counters our teams operate. As both of those numbers continue to grow, we need talented location management, rental agents and customer focused support staff to help us grow the business. Is that you? Own the performance of the counter, the team, the fleet and ultimately the brand!