Account Manager Grand Rapids,  MI
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Account Manager

Job Title
Account Manager
Grand Rapids,  MI
Other Location

Account Manager

Are you passionate about the importance of diversity and global engagement?  Are you energized by providing meaningful solutions to customers and optimizing team performance in a high growth environment?  The Cultural Intelligence Center, an innovative, research-based consulting and training company is seeking an Account Manager at our Grand Rapids, Michigan location to manage client relationships and to lead the charge in providing superior service to our customers.

Primary responsibilities for this full-time position include leading, mentoring, and proactively managing the in-house sales and customer service team to provide an outstanding experience to our clients. You will be a key contributor to the organization’s success by creating value for clients by aligning our products and services with their needs.

The Cultural Intelligence Center (CQC) is a small (but growing!) company that is changing the way individuals and organizations are approaching diversity and global engagement. Our assessments, training programs, and consulting services are valued by clients from Harvard University, Goldman Sachs, and the Department of Defense, to many small and medium sized businesses. Based in Michigan, our international team of employees includes trainers, consultants, and researchers providing state of the art services that make a real difference in people’s lives.

We are a bright, innovative, dedicated, and collegial team. We are seeking someone who believes in the value of diversity, who is committed to exceeding customer expectations, who recognizes sales opportunities, and who gets excited about growing the business. Equally important is a leadership mindset focused on bringing out the best in each member of the team and creating an environment where people excel professionally and thrive.

How you will spend your day:

            Managing In-House Sales

  • Oversees first point of contact with prospects seeking additional information about products and services.
  • Actively markets and sells public certification and other training programs.
  • Increases sales with existing accounts.
  • Provides new and existing clients with information in response to inquiries, concerns and questions about products and services.

            Managing Client Relationships

  • Establishes and deepens relationships with clients by understanding their business needs and opportunities.
  • Ensures Cultural Intelligence Center (CQC) products and programs are delivered according to customer expectations.
  • Proactively anticipates customer needs and identifies any potential issues.  Creates recommendations and facilitates action for resolution. 
  • Coordinates communications with Certified Facilitators; manages on-line community.

            Managing Client Programs

  • Serves as liaison between the customer and CQC, insuring programs run smoothly to customer satisfaction.
  • Ensures customer programs operate smoothly to customer satisfaction.
  • Provides data and analysis for client presentations and assists with preparing communications and presentations.
  • Responsible for project management.
  • Communicates regularly with clients on updates and information.

What we will need from you...

  • College degree in related field, or equivalent work experience.
  • 5 years experience managing business to business (B2B) accounts.
  • Experience supervising a team.
  • Strong written and verbal communication skills.
  • Ability to work in a fast paced, multicultural, work environment dedicated to client satisfaction and getting the job done.
  • Ability to manage multiple projects simultaneously.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

 What we provide you:

Our business is expanding and we know our employees are the foundation of our success.  We invest in our employees by offering a healthy work/life balance, collaborative work environment, competitive compensation, and development opportunities.  Simply put, we are a great group of people with which to work!


Key Words:  Client Services, Customer Service Manager, Client Relations Specialist, Client Relations Manager

Together we are committed to the greater good.  We truly believe our work can make the world a better place.


Equal Opportunity Employer



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