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Career Opportunities

Job Description
Job Title Customer Service Specialist
Duration 03.20.14 03.25.14
Location Conyers,  GA
Other Location
Description
Duties and Responsibilities:  Under general supervision, the Customer Service Specialist receives and handles a high volume of calls ranging from general information to inquiries about suspended/revoked driver licenses and provides accurate information regarding how to reinstate a license. This position provides accurate and timely information to the general public, other agencies, courts, or businesses and ensures privacy is maintained. The Customer Service Specialist accurately enters driver record information to determine eligibility and obtains and records pertinent data for the driver record; provides accurate and specific information to drivers regarding any law, policy, or procedure impacting the driver record; and, provides high levels of customer service while handling difficult situations. The Customer Service Specialist answers and directs calls in order to respond to questions and provide assistance to all callers; uses available guidelines and maintains an accurate file of memo’s, procedures, and materials. This position is located in Conyers, Georgia


Demonstrated competencies needed to successfully perform this job include:
 
  • Must have the ability to organize, maintain and recall reference material.
  • Must have the ability to determine importance of references and job aids and use them to provide accurate information to callers in a timely manner.
  • Must have the ability to multi-task and use of several PC applications and screens at once while speaking and typing.
  • Must have excellent oral communication skills with an emphasis on professional telephone techniques.
  • Must know and be able to use email as a communication vehicle
  • Must be able to handle a high volume of transactions in a sedentary job
  • Must have record of dependability and reliability
  • Must display a high level of effort and commitment toward performing work and demonstrate responsible behavior.
 
 
A pre-employment background check is required for the selected candidate.

 

Applicant Instructions

Use the following link to apply for this position:

            http://www.dds.ga.gov/DDS/EmploymentOpp.aspx
 

Click the link that reads “Learn more about available positions with DDS”. Applicant should then click on the position of interest and submit their resume. Resumes submitted online to The Georgia Department of Driver Service need to have all fields/areas of the on-line resume completed.  In addition to the required fields, applicants must also complete any Basic Qualification fields for each job.

 
Application materials should be filled out carefully and completely.  An incomplete application/on-line resume or an application/on-line resume with insufficient information may result in an applicant not being considered for a vacancy.  Describe your employment background in full. 
 
Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job.  Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications. 
 
All resumes will be reviewed and considered, however, all applicants may not be interviewed.  No notification will be sent to applicants who are not selected for interviews.
 
Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone.
 
DDS employees, in the event of an identified emergency, may be required as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department.  In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.
 
NOTE:  Information in this announcement is subject to change.
 
VACANCY OPEN TO:  ALL QUALIFIED APPICANTS
 
Submit Application Materials to:  APPLY ONLINE AT
http://www.dds.ga.gov/DDS/EmploymentOpp.aspx

 
Required Skills • One (1) year at the lower level or at equivalent position

OR

One (1) year of experience in a customer service setting communicating information, complaint and/or problem resolution to the public.

OR

Two (2) years of college or Associate degree.
Optional Skills Preferred Qualifications:

• One (1) year of experience with DDS with a broad knowledge of all driver’s license activities with emphasis on CDL- Commercial and Suspended or revoked licenses.
• One (1) year of experience handling driver’s license transactions with proficiency in the use of PC and GO screens to retrieve and enter data and experience using the Avaya phone software
• Six (6) months experience handling driver’s license customer calls in the DDS Contact Center
• Three (3) years’ experience in a high volume call center
 
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  Option 2: Login and Apply
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