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Job Description
Job Title Assistant Manager - Norcross
Duration 10/17/2013-10/20/2013
Location Norcross,  GA
Other Location
The Georgia Department of Driver Services is seeking qualified individuals for the position of CSC Assistant Manager to serve the Customer Service Center in the above location.  Under limited supervision, the CSC Assistant Manager is responsible for the operation and maintenance of a Customer Service Center (CSC) or serves as an assistant supervisor in a high volume center.  This position supervises the daily activities of a staff of Driver Examiners, monitors and reviews individual and team performance.  This position also performs the duties of subordinate staff by receiving applications for and issuing Georgia Driver’s licenses; verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions.  This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner.  The CSC Assistant Manager monitors and guides employee performance, participates in employee discipline, and provides input into formal performance planning and evaluation.  This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center.
Required Skills • Four (4) years of experience in Driver Services Administration or a related field (e.g. retail, banking, call center, etc.). AND • Two (2) years experience in an Advanced Lead role or working in a team lead capacity. • Must possess a driver’s License
Optional Skills Preference will be given to those applicants who, in addition to meeting the minimum qualifications, have: • One (1) year of experience and proficiency in managing the flow of customer transaction processing. The processing of these customers may have been managed utilizing a queuing or paging system or by overseeing the allocation of resources through a checkout/cashier process. • Six (6) months to one (1) year of experience in supervising the work of staff that provides direct services to the general public via phone, electronic message or face-to-face interactions to resolve customer concerns and offering alternatives to meet customer needs. • Documented experience as a high performer working in a customer service environment where extensive knowledge of regulations and guidelines govern operations; providing prompt service via telephone or in person; and, resolving escalated technical and customer issues. • Proficiency in using Microsoft Office Suite Professional including Outlook and Internet Explorer.
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