|Job Title||Manager - Athens|
|Description||The Georgia Department of Driver Services is seeking qualified individuals for the position of CSC Manager to serve the Customer Service Centers in the above locations. Under limited supervision, the CSC Manager is responsible for the operation and maintenance of a Customer Service Center (CSC) or serves as an assistant supervisor in a high volume center. This position supervises the daily activities of a staff of Driver Examiners, monitors and reviews individual and team performance. This position also performs the duties of subordinate staff by receiving applications for and issuing Georgia Driver’s licenses; verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions. This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Manager monitors and guides employee performance, participates in employee discipline, and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center.|
|Required Skills||Minimum Qualifications: • Four (4) years of experience in Driver Services Administration or a related field (e.g. retail, banking, call center, etc.). AND • Two (2) years of experience in an Advanced Lead role or working in a team lead capacity. • Must Possess a driver’s license
|Optional Skills||Preference will be given to those applicants who, in addition to meeting the minimum qualification above, also possess one or more of the Following: Three years of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources. Three years of experience in a supervisory or team lead role managing the work of staff the provide service directly to customers. 3 year of Supervisory experience that includes personnel management including: communicating expectations, scheduling, resources, hiring, training, performance management and conducting disciplinary procedures. Documented experience managing inventory/supplies, cash handling and performance reporting. Documented history of continued employment with the same company or within the same industry that provides direct customer service. Documented experience reviewing documents or records for authenticity. Proficient in Microsoft Word, Outlook, Explorer and Excel. DDS employees, in the event of an identified emergency, may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.