IT Help Desk Technician Duluth,  MN

IT Help Desk Technician

Job Title
IT Help Desk Technician
Job ID
Duluth,  MN 55802
Other Location
Lake Superior Consulting, LLC, headquartered in Duluth, MN, is a growing team of Engineers, Technicians & Support Specialists committed to providing a premier level of service to our customers in the pipeline industry. We provide many services to the pipeline industry, including but not limited to: Engineering Design and Project Management, Integrity Management, Welding Inspection, Coating Inspection, Survey, Quality Control, Inline Inspection, and Cathodic Protection.
We currently have an opening for a full-time IT Help Desk Technician. The successful candidate will perform a variety of technical support duties to ensure the timely installation, modification, or repair of desktop and mobile information technology and provide end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc.
Responsibilities include:
  • Serve as primary contact point for computer uses questions/problems.
  • Investigate assigned requests for services
  • Research and develop solutions to issues and requests.
  • Move existing and install new/upgraded end user equipment and software
  • Troubleshooting and repairing desktop and mobile hardware and software.
  • Assist users in effectively utilizing information technology.
  • Assigns, tracks, follows up and closes help desk ticket numbers.
  • Perform associated administrative/documentation tasks including tracking helpdesk requests.
  • Assist with internal process improvement initiatives, and maintain up-to-date job knowledge.
  • Routes more complex problems to supervisor according to established procedures.
  • Position requires high level of customer service skills to establish and enhance positive relationships with clients, co-workers and others. 
  • Associates degree or 1-2 years' experience in a helpdesk environment.
  • General knowledge of desktop and mobile hardware and software.
  • Basic knowledge of supported computer platforms.
  • Certified Microsoft Desktop Support Technician, or ability to become certified.
  • Previous helpdesk experience a plus.
Benefits include:
  • Competitive salary
  • Medical, Dental, Vision
  • 401K/Profit Sharing
  • Company paid life, AD&D, and short/long term disability
  • Paid time off (PTO)
  • Paid holidays (nine per year)

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