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Job Description
Job Title IT Specialist
Job ID 745672
Location SAN DIEGO,  CA 92110-5201
Other Location
Since 1998 the Dotworkz / HD Relay companies have been known for producing "professional grade" outdoor extreme climate camera protection solutions, "software ready" NVR machines of all sizes and even hosted services. Our products give integrators, dealers, distributors, IT consultants and camera manufactures a product line that is engineered to withstand and outlast the elements in all environments.
For over 13 years Dotworkz has been designing outdoor products to work with the industry's leading brands of cameras, software, wireless and fiber links. HD Relay is a unique, fast growing, division of the Dotworkz companies, specializing in high data transfer live streaming broadcast.
HD Relay is the pioneer in live IP video solutions for managing, hosting and maintaining reliable unrivaled live HD web camera experiences.
With our elite customer base consisting of broadcasters, construction firms, retail stores, ski resorts, amusement parks, local and federal government, and web attraction locations worldwide, we have developed a state of the art video relay system your project and viewers require
This is an excellent opportunity to join a growing industry leader in the outdoor IP camera industry!
Job Title: IT Specialist
Summary: The IT Specialist will perform and create processes for supporting remote networks and imaging devices. Strong customer service related communication skills and TCP/IP background a must. To succeed in this position he/she must be proficient in network traffic & bandwidth utilization, IP Cameras setup and network routing configuration. This position is responsible for new client set up, monthly usage reports and customer support. You will be investigating and resolving customer inquiries, along with working with the sales team to provide the customer with the highest level of support and training.
Required Qualifications:
  • Associates degree or higher
  • 2+ years of IT support experience
  • Experience with VMware is a MUST
  • Proficient in network traffic & bandwidth utilization, and network routing configuration
  • Advanced routing, Subnet Masks, Port Forwarding, and TCP/IP knowledge and experience
  • Expert with the popular web browsers (IE, Mozilla Firefox, Chrome and Safari)
  • Basic Windows, Networking, Subnet Masks, Port Forwarding, and advanced TCP/IP knowledge and experience
  • Comprehensive understanding of  Excel, PowerPoint and Photoshop Software
  • Ability to solve practical problems and deal with a variety of concrete variables.
  • Great Customer Service skills and Communication- Will be Investigating and resolving customer inquiries, along with working with the sales team to provide the customer with the highest level of support and training.
  • Team player attitude; solid positive energy; alignment with core values of the Company’s business model.
  • Ability to exercise a high degree of professionalism and deliver results against timelines both individually and through your team.
  • Excellent communication skills: written, verbal, and presentation
Desired Qualifications
  • Experience working with IP camera setup, E-Newsletters, SEO and Social Media is a plus
  • Ability to speak Portuguese is a plus