Job Description
Job Title Insurance Retail Center Customer Advocate
Requirement ID 744893
Begin Date 8/23/13
Location Tampa,  FL 33609
Other Location
•The primary goal of this position is to ensure that guests have an exceptional experience
•Greeting and welcoming customers by identifying the reason for their visit, providing them printed materials and information about the center, directing them to the appropriate consultant and providing updates on wait times (depending on traffic volumes).
•While greeting the customer, you will be required to “Triage the Customer” by identifying the needs of the customer and then inputting the data into the Triage Tool.
•Answering phones, identifying the needs of the callers and transferring them to the appropriate consultant and writing or typing messages if the consultants are unavailable.
•customer service experience preferably from the insurance, banking, hospitality (high end hotels), or retail industries.
•Skills: Communication, typing, reception skills both in person and telephone, basic computer skills.
•Ability: Work with senior populations and peers, a “can do” attitude, able to diffuse tension during heavy traffic hours, able to articulate updates on wait times and inform visitors about the center.
•Hours: Work hours vary but will fall between Monday – Saturday, 9am-8pm.  Candidate will need to work on Saturday.  The hours will most likely be 10a-2p or 9a-1p Mon-Sat but could change due to volume.
Required Skills customer service
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