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Job Description
Job Title Customer Service Representative I - Call Center (Miramar)
Job ID 739471
Begin Date 7/10/13
Duration
Location Miramar,  FL
Other Location
Description Customer Service Representative – Call Center
Miramar, FL
Univita Healthcare
 
 
JOB SUMMARY: The Customer Service Representative is responsible for providing support and serving as a resource person for the Customer Service and other departments within Univita. Responsible for staying current on changes made to programs, policies and procedures for the Integrated Home Care (IHC) Programs.
ESSENTIAL FUNCTIONS:
Title: Customer Service Representative I
1. Provide Customer Service in the administration of the IHC Programs to include: telephone coverage of customer service lines, data entry of all calls and correspondence, making follow-up phone calls, handling any written correspondence and other pending service requests.
Manage customer service lines by:
  1. Answering 90+ inbound calls daily and documenting data entry of all calls,
  2. Recording all correspondences in their proper proprietary software systems,
  3. Following-up on calls, voicemails, written correspondence and any other service requests
Other duties as assigned.
 
QUALIFICATIONS:
Minimum - Level I
• High school diploma or GED required.
• Must have a minimum of one year of experience in a fast-paced, changing customer service environment.
• Previous experience working in a health provider or insurance environment, preferred.
• Must have a positive and professional phone presence.
• Must demonstrate excellent verbal and written communication skills.
• Must be proficient in Microsoft Windows and Word.
Certifications Required: None

Preferred
• Experience with Microsoft Excel and database experience, preferred.
• Ability to work with and handle multiple product and services and meet established service requirements and standards.
 
ENVIRONMENT AND COGNITIVE/PHYSICAL DEMANDS:
• Office environment
• Ability to read, hear, speak, keyboard, reason and problem solve.
• Requires prolonged sitting and telephone usage.
• Requires the use of office equipment such as computer terminals, telephones or copiers. Requires normal vision range. Infrequent lifting up to 15 pounds.
 
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Univita Health is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. Univita Health will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.