V-Tech is a Veteran Owned (VOSB), Minority Business Enterprise (MBE), technology-based firm that is ISO/IEC 20000 Certified. Our Small Disadvantaged Business (SDB) and 8(a) status provide unique opportunities to serve state, federal and DoD organizations.


Job Description
Job Title Help Desk II with TS Clearance
Job ID 738419
Location Washington,  DC
Other Location
Description  Help Desk Specialist needed in Washington, DC to provide help desk support during the hours of 7:00 a.m. to 6:30 p.m
 
The Help Desk Support Staff shall be responsible for the following:
 
  • Answer the help desk phone line and monitor the help desk email accounts and Numera TrackIT or ticketing system for help desk tickets.
  • Respond to user requests for help with IT and communications systems.
  • Provide user assistance with the use of desktop applications.
  • Provide basic instruction and training for new users and refresher instruction for existing users in the use of computer systems.
  • Provide troubleshooting on computer hardware and software and networking issues.
  • Provide troubleshooting for Multifunction devices and copiers. Contact vendors for warranty service in accordance with government-obtained service contracts.
  • Create and configure user accounts for the domains, Exchange, SQL Server, Livelink, SharePoint, and other systems in accordance with defined procedures.
  • Perform account maintenance activities, such as account updates, password resets, unlocks, and identification and disabling of dormant accounts.
  • Complete proper documentation required for account management, load software, add hardware, Port unlocks, and related data for Designated Signing authorities to submit.
  • Load software onto desktop & laptop computers and set up hardware and software for new users.
  • Perform moves of equipment within offices and between offices as required.
  • Track IT hardware as it is received and store on-hand equipment in an orderly fashion.
  • Maintain inventory levels of basic supplies (keyboards, mice, KVM switches, cables, monitors, printers) and alert government staff when on-hand amounts fall below defined stock levels.
 Requirements:
 
Minimum of 2 years of experience in a help desk support environment
Knowledge with the following Microsoft Desktop and Laptop Applications and Office Suites:
 
  • Windows XP, Windows 7, Windows 8
  • Microsoft Office 2003, 2007, 2010, 2013
  • Microsoft Project (tier 1 support)
  • Microsoft Visio (tier 1 support)
  • Adobe Professional Suites
 
Security Clearance: Top Secret (Minimum secret with eligibility to upgrade to a TS)
 
 
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  Option 2: Login and Apply
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