|Job Title||Customer Service Representative|
|Location||New York, 10001|
Customer Service Representative - New York, NY
Does helping people come naturally to you? Can you identify and solve problems quickly and confidently? Would friends describe you as patient and empathetic?
If you crave the atmosphere of a start-up organization with a well-established leadership team and can picture yourself as the champion for an innovative service that will fundamentally change the way people get from Point A to Point B, then your job search ends with the Customer Service Representative position at Frontier Payments working with our customers through our established TaxiPass brand and our emerging GetRide brand.
What you’ll do
As a Customer Service Representative, you’ll be the eyes and ears of what our customers are saying. Yes you’ll answer phone calls and emails and deal with the occasional angry customer, but you will have real input on how the customer service organization runs and evolves. If you can do the nitty gritty work with our customers, you can position yourself for bigger and better opportunities within customer service and beyond.
In this role, you’ll communicate directly with passengers and cab drivers and guide them through the experience of how our dispatch application and mobile payments platforms work. You’ll respond quickly to customer inquiries and proactively address problems before customers even contact us.
Your smooth talking skills and informative email responses will keep customers happy and diffuse any irate customers. Your track record in a call center or facing off with customers will help you get the necessary information for a revolutionary travel and transportation service to everyone you talk to, whether it’s the newly hired cab driver or a VIP passenger using our new app.
What it takes:
· A people person that is very patient and comfortable with ambiguity
· Comfortable training customers over the phone
· Cultural sensitivity
· Quick learner
· Exceptional communication skills across diverse audiences
· Tech-savvy with high familiarity with how smartphone apps work (iOS and Android)
· College degree preferred
· 1-3 years relevant experience in a customer service role
· Microsoft Office (Word, Excel, etc.) skills
· Foreign language skills including: Spanish, Creole, Arabic or derivative “slangs” of any of these are preferred
About TaxiPass and GetRide
Founded in 2003 by a taxi driver, TaxiPass has revolutionized credit card payment acceptance for drivers across the country. Our revolutionary products and service have made accepting credit card payments look and feel like cash. We operate in over 50 cities and partner with over 2,500 redemption locations that allow drivers to get paid fast.
GetRide is a trend-setting spin-off of TaxiPass and is a startup company that operates a web and a mobile-based taxicab ordering service. The GetRide application connects customers with taxi drivers to create a no-hassle seamless transaction.
The office is conveniently located for public transportation, blocks from Penn Station. To learn more about this opportunity, put yourself into consideration and submit your resume today!
|Required Skills||See Job Document|