V-Tech is a Veteran Owned (VOSB), Minority Business Enterprise (MBE), technology-based firm that is ISO/IEC 20000 Certified. Our Small Disadvantaged Business (SDB) and 8(a) status provide unique opportunities to serve state, federal and DoD organizations.

Job Description
Job Title Jr. Help Desk Specialist
Job ID 733381
Location Norfolk,  VA
Other Location
Description V-Tech Solutions is hiring!!!
Junior Help Desk Technician in Norfolk, VA
Functional Responsibilities: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.
The selected candidate must be familiar with industry standard desktop operating systems and office automation software suites.
Specific Responsibilities: Junior help desk specialist must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. He/She must have experience troubleshooting core services (file, e-mail, print, web, portal and transport). In addition, the junior help desk specialist should be qualified to perform the following functions:
  • Serve as the initial point of contact for resolution of desktop/laptop related problems in a large customer enterprise.
  • Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
  • Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
  • Monitor networks, secure and non-secure; modify user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents.
  •  Monitor network status remotely using several Network Management Systems, and create applicable work orders for discrepancy resolution as necessary.
  • Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
  •  Ability to install, maintain and troubleshoot network, system and application issues.
  • Knowledge of workstation hardware and Microsoft Technologies.
  • Technical expertise in the set up, operation, and troubleshooting of all associated and follow-on operating systems.
  • Monitor secure and non-secure networks 24X7 and escalate incidents to system administrators, network administrators, computer security administrators and management teams.
Required Certifications: CompTIA A+, CompTIA Security + or Network +.
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