Job Description
Job Title Learning/Performance/HRIS Systems Administrator & Analyst
Job ID 674116
Begin Date 2/22/13
Duration 3 Months + possible extensions and CTH
Location Conshohocken,  PA
Other Location
Description PLEASE NOTE - THIS POSITION IS LOCATED IN CONSHOHOCKEN, PA - THIS IS NOT A TELECOMUTER POSITION - LOCAL CANDIDATES ONLY PLEASE.
 
Position Summary:

This position is the primary administrator for the Learning/Performance Systems and processes under the general direction of the Sr. Director Learning and Development. The Learning/Performance Administrator and Analyst works independently to ensure the proper functioning of both the learning management system (LMS - HealthStream) and the performance management system (Cornerstone) in all aspects. They are ultimately and broadly responsible for the integrity of both systems from both the perspective of accurate management reporting and an error-free user experience. The position is also responsible for the creation and delivery of standard and ad hoc reports based on business requests. They proactively support customers to provide HR reports and data to improve and support business processes.
 
Position Essential Functions:
LMS - HealthStream
  • System Integrity
    • Maintain organizational hierarchies to ensure these accurately reflect current reporting structures and relationships.
    • Run error reports/audits related to HRIS interfaces, student rosters, course catalog, etc. Research the causes of any data integrity issues and resolve them independently.
    • Ensure that all users have access to the systems at all times, at the appropriate level of security role.
    • Define requirements for HRIS feed and partner with HRIS to develop/implement.
    • Define requirements for single-sign-on and partner with IT to develop/implement.
    • Serve as “adjunct” member of HR Technology team, partnering to identify any changes in HRIS data that could impact the learning management system.
  • e-Learning Course Catalog – Authoring and Publishing
  • Make, modify and manage training assignments/ required training curricula ensuring that the correct student groups receive the correct assignments.
  • Import courses in SCORM compliant format and add to HealthStream catalog.
  • Work with Training Managers/Instructional Designers to refine training programs during SCORM publishing process, using Articulate.
  • Test/de-bug courses so they are fully functional, error-free, and LMS-ready.
  • Prior to launching courses, anticipate and resolve problems that users may experience getting courses to successfully launch, complete, and pass to the student transcript.
  • Resolve any access or permissions issues with a high sense of urgency.
  • Identify break-downs with single-sign-on and work with IT to resolve.
  • Provide documentation to the Tier 1 IT Service Desk that enables them to provide accurate information to users.
  • Provide Tier 2 technical assistance to colleagues. Troubleshoot and independently resolve user problems. Research more complex or systemic issues and coordinate resolution with IT or HRIS.
  • Conduct regular reports/audits of business processes (such as training compliance), and provide metrics to senior leadership.
  • Assist remote/local administrators with reporting, creating and providing training tools as needed.
  • Technical Troubleshooting / User Support
  • Management Reporting
  • Training

Cornerstone
  • System Integrity
    • Maintain “organizational units (OUs)” to ensure these accurately reflect current reporting structures and relationships.
    • Independently create and test proper functioning of all system configurations, forms/tasks and workflows.
    • Run error reports/audits related to HRIS interfaces, etc. Research the causes of any data integrity issues and resolve them independently.
    • Ensure that all users have access to the systems at all times, at the appropriate level of security role.
    • Define requirements for HRIS feed and partner with HRIS to develop/implement.
    • Define requirements for single-sign-on and partner with IT to develop/implement.
    • Serve as “adjunct” member of HR Technology team, partnering to identify any changes in HRIS data that could impact the performance management system.
  • Technical Troubleshooting / User Support
  • Resolve any access or permissions issues with a high sense of urgency.
  • Identify break-downs with single-sign-on and work with IT to resolve.
  • Provide documentation to the Tier 1 IT Service Desk that enables them to provide accurate information to users.
  • Provide Tier 2 technical assistance to colleagues. Troubleshoot and independently resolve user problems. Research more complex or systemic issues and coordinate resolution with IT or HRIS.
  • Conduct regular reports/audits of business processes (such as performance reviews), and provide metrics to senior leadership.
  • Assist managers and Human Resources with reporting, creating and providing training tools as needed.
  • Management Reporting
  • Training

HR Systems
  • Responsible for delivery of HR reports based on business requests and requirements (ad hoc and standard). Working with customers, evaluate business need and make recommendations to ensure the request meets the requirements.
  • Reviews data input and output (reporting) for accuracy. In addition to performing QC on report output, works with HRT when level two QC is required.
  • Monitors and improves data collection and reporting procedures for efficiency and increase of data integrity.
  • Executes system interfaces and processes and delivers based on agreed schedules. Monitors processes to ensure end-to-end acceptance of data. Works with vendors and/or customers to resolve issues that may occur with data transfer.



 
Position Qualifications:
 
  • Bachelor’s Degree required
  • Minimum of 2-3 years experience with learning and/or performance systems administration
  • Minimum of 2-3 years experience with HRIS/PR technology and relational databases
  • Working knowledge and experience using SQL and excel for the creation of HR reports and analytics.
  • Experience with SCORM publishing is required, and experience with the Articulate authoring tool is highly desirable.
  • Experience in database usage and management is required.
  • An in depth knowledge and experience in working with integrated systems, and understanding the various file formatting used in the development of integrated systems. Must be able to logically troubleshoot system problems.
  • Must be able to clearly communicate and understand key system concepts when working on joint projects with other departments.
  • Strong problem solving skills to determine root causes of technical problems, and strong independent judgment to determine the best solution for small and large scale errors.
  • Strong ability to answer technical questions for non-technical users and explain things in a way that a layperson will understand.
  • Experience with company-wide systems implementation is highly desirable.
  • Specific experience with either the HealthStream LMS or the Cornerstone application is desirable.
  • Must be proactive and have very strong project management skills
 
Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of the job, the associate will be required to meet the demands of the following requirements: sit, stand, talk and hear.

 
Required Skills PLEASE NOTE - THIS POSITION IS LOCATED IN CONSHOHOCKEN, PA - THIS IS NOT A TELECOMUTER POSITION - LOCAL CANDIDATES ONLY PLEASE.

Position Qualifications:

• Bachelor’s Degree required
• Minimum of 2-3 years experience with learning and/or performance systems administration
• Minimum of 2-3 years experience with HRIS/PR technology and relational databases
• Working knowledge and experience using SQL and excel for the creation of HR reports and analytics.
• Experience with SCORM publishing is required, and experience with the Articulate authoring tool is highly desirable.
• Experience in database usage and management is required.
• An in depth knowledge and experience in working with integrated systems, and understanding the various file formatting used in the development of integrated systems. Must be able to logically troubleshoot system problems.
• Must be able to clearly communicate and understand key system concepts when working on joint projects with other departments.
• Strong problem solving skills to determine root causes of technical problems, and strong independent judgment to determine the best solution for small and large scale errors.
• Strong ability to answer technical questions for non-technical users and explain things in a way that a layperson will understand.
• Experience with company-wide systems implementation is highly desirable.
• Specific experience with either the HealthStream LMS or the Cornerstone application is desirable.
• Must be proactive and have very strong project management skills

Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of the job, the associate will be required to meet the demands of the following requirements: sit, stand, talk and hear.
 
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