|Job Title||Commercial Account Manager|
The Commercial Account Manager is a pivotal role to the retention and growth of our commercial business. In this role you will ensure client satisfaction by identifying current and future customer needs and proposing value-added solutions that increase our market share and account retention. In addition to managing existing accounts, you will establish and execute on a comprehensive territory business development plan which generates sales growth to meet sales targets. The main function of the Commercial Client Services team is to manage and elongate the life cycle of high value clients in each market.
Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.
You have the Energy to commit to going ‘above and beyond’ on everything you do, it is not the exception. You create success and deliver exceptional results. You expect that hard work is required to do great things.
You seek Opportunity. You focus on solutions, not problems. You are naturally inquisitive and business focused. You thrive working with diverse teams, and you are deeply committed to our collective success.
Your Growth is about what you and your team accomplish together, and is limited only by your energy and the opportunity you seek. You thrive on diversity in your work, on learning, and helping others learn as well. You effectively manage multiple tasks or projects on time, and you help your team to do the same.
Your key accountabilities:
Effectively manage an account portfolio by increasing account Retention, reducing Attrition, and focus on loyalty building.
Exceed customer expectations by delivering high quality customer service, promptly addressing all customer requests, inquiries, and maintaining relationships with customers and brokers.
Participate in commercial proposal preparation to accurately and objectively identify financial risks associated with major business opportunities.
Develop proposals and presentations targeted at solving business needs of prospects.
Negotiate prices and energy contracts, complete internal sales process to ensure a high level of quality, and seamless client experience.
Proactively consult with existing accounts to identify needs and promote and sell additional products and services.
Liaise between client and internal organization departments to resolve account issues. Develop action plans to address problem areas and participate in the development of short and long range goals.
Your background includes:
Strong business acumen with analytical ability to assess client needs and translate into business requirements
Excellent communication skills and networking abilities with internal and external contacts
Advanced skills in Excel to perform analysis on large amounts of data
At least 3 years sales and customer service experience managing client accounts (energy experience a plus).
Ability to travel within the US, Canada, and United Kingdom
Fluency in Spanish is an asset
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