Job Description
Job Title Receptionist/Administrative Assistant
Job ID 671625
Location San Antonio,  TX 78248
Other Location
Description Fulcrum Biometrics is a leading international provider, distributor and integrator of multiple biometric identification systems and biometric devices. The company's offerings include industry leading biometric software development tools, fingerprint scanners and other biometric sensors. We also provide custom integration and biometric software development services for all types of identity management applications such as fingerprint scanners and access control systems. Our sole business concern is assisting enterprises and government agencies alike with the selection, integration and deployment of biometrics solutions.
Fulcrum Biometrics is a rapidly growing international company. We are fully dedicated to the growth and success of our global business partners and customers. Our reputation is for unparalleled customer service and we are continually striving to become the #1 provider of biometric technology worldwide.
In order to continue our growth path, open new markets worldwide and accomplish our mission we are always on the lookout for highly motivated and talented individuals to join our team and adopt our mission and vision as their own.
Receptionist/Administrative Assistant
You'll be our first impression by projecting a professional and courteous company image through daily email and phone interaction with clients and business partners. This job’s sole purpose is not just answering phones and being friendly; your initiative and organizational skills will keep us running at top performance, while your enthusiasm and ideas will shape the environment in which we all work. You will provide administrative, clerical and shipping support to the Customer Service Manager along with managing a wide range of activities. Your duties and responsibilities include, but are not limited to, the following:
  • Answer all inbound telephone calls, triage as necessary and transfer to appropriate staff members both inside and outside the headquarters.
  • Support Customer Service Manager and occasionally the top executive on a wide variety of tasks as needed.
  • Sales support such as order taking, order entry and customer follow up.
  • Shipping and receiving packages.
  • Assist in continuous maintenance of customer database and QuickBooks accounting system
  • Create and modify documents using Microsoft Office applications.
  • Perform general clerical duties including photocopying, faxing, mailing, and filing.
  • Maintain hard copy and electronic filing system.
  • Assist with inventory control.
  • Project-based work on an as needed basis.
  • Run errands and purchase supplies for office.
  • 2+ years of work experience in operations, customer service and/or administrative support function. Previous experience in reception, shipping and direct customer interaction preferred.
  • Perfect English is required along with a very pleasant and professional phone demeanor.
  • Experience in MS Outlook and MS Office applications such as Word and Excel required.
  • Ability to occasionally lift up to 25 pounds necessary.
  • Must be organized and able to prioritize workload.
  • A bright, outgoing personality with eagerness to take on and manage new responsibilities is a must.
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation depending on experience.  There is also an extensive benefits package (upon meeting eligibility requirements) including paid time off, medical, dental/vision benefits, 401(k) plan and company provided skills training classes and future growth opportunities within the company.
We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture and is given the tools necessary to do so.
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