|Job Title||Assistant Manager CSC-Lawrenceville|
|Description||The Georgia Department of Driver Services is seeking qualified individuals for the position of CSC Assistant Manager to serve the Customer Service Center in the above location. Under limited supervision, the CSC Assistant Manager is responsible for the operation and maintenance of a Customer Service Center (CSC) or serves as an assistant supervisor in a high volume center. This position supervises the daily activities of a staff of Driver Examiners, monitors and reviews individual and team performance. This position also performs the duties of subordinate staff by receiving applications for and issuing Georgia Driver’s licenses; verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions. This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Assistant Manager monitors and guides employee performance, participates in employee discipline, and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center.|
|Required Skills||Minimum Qualifications:
• Four (4) years of experience in Driver Services Administration or a related field (e.g. retail, banking, call center, etc.).
• Two (2) years experience in an Advanced Lead role or working in a team lead capacity.
• Must possess a driver’s License
Condition of Employment: A valid Georgia driver’s license is required and must be maintained while employed in this position.
As a condition of employment, employees who are employed at a Customer Service Center which conducts CDL (Commercial Driver’s License) road tests must successfully complete the CDL Examiner Certification. This certification consists of a knowledge (written) test and a classroom test portion. Employees will be given three (3) attempts to successfully complete the knowledge portion of the testing and two attempts to successfully complete the classroom portion of the certification. Employees must meet this requirement to continue employment with DDS. Upon successful completion of the CDL Examiner Certification, employees who are employed at a Customer Service Center (CSC) which conducts CDL road tests must maintain certification to remain at the CSC.
A pre-employment background check is required for the selected candidate.
|Optional Skills||Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualifications, have:
One year of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources.
One year of experience in a supervisory or team lead role managing the work of staff that provide service directly to customers.
1 year of Supervisory experience that includes scheduling resources, inventory management and cash handling.
Documented experience managing inventory/supplies, cash handling and performance reporting.
Documented history of continued employment with the same company or within the same industry that provides direct customer service.
Documented experience reviewing documents or records for authenticity.
Proficient in Microsoft Word, Outlook, Explorer and Excel
• Proficiency in using Microsoft Office Suite Professional including Outlook and Internet Explorer.
DDS employees, in the event of an identified emergency, may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.