V-Tech is a Veteran Owned (VOSB), Minority Business Enterprise (MBE), technology-based firm that is ISO/IEC 20000 Certified. Our Small Disadvantaged Business (SDB) and 8(a) status provide unique opportunities to serve state, federal and DoD organizations.


Job Description
Job Title Customer Service Representative
Job ID 671165
Location Montgomery,  AL 36117
Other Location
Description Excellent opportunity for a Customer Service Representative in Montgomery, AL!!! Apply immediately!

V-Tech Solutions is calling all customer service representatives to contact us if interested in a great and rewarding customer service representative position.
If you are a passionate and dedicated; dependable and responsible individual, than we want to hear from you!
Job Description
  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
  • Monitor the service event through completion for compliance.
  • Manage the service requests of customers through different access channels.
  • Reviews customer feedback related to customer entitlement & case management.
  • Provide basic analysis of cases.


Qualifications:

Education and Experience Required:
  • High school education or equivalent.
  • To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Knowledge and Skills:
  • Superior communication skills both written and verbal
  • Experience in customer facing role either remote or face to face
  • Understands internal processes and tools
  • Computer proficiency
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role
  • Familiarity with computer technology
  • Time management skills
  • Oversee compliance with operating procedures and standards
  • Ability to maintain a professional demeanor
  • Ability to work under pressure
  • Ability to work independently
  • Ability to perform multiple tasks
  • Ability to maintain a positive interaction with callers and project a high degree of self-confidence


 
 
  Option 1: Create a New Profile
 
 
 
  Option 2: Login and Apply
Username
Password
 
 
 

Welcome to our career center

At V-Tech, you're not just a part of today's changing business environment; you're at the leading edge, forging new paths with innovative solutions and groundbreaking technologies.

  • Help Desk Agent [Tier I/II]/Customer Service Representative, Crystal City, VA - June, 2011
  • Jr./Intermediate/Sr. Information Security Analyst, Washington, DC - June, 2011
  • Information Systems Security Officer (ISSO), National - June, 2011
Content