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Job Description
Job Title Chapter Communication Specialist
Job ID 665115
Location HOUSTON,  TX 77046-0104
Other Location
Description The International Facility Management Association (IFMA) is the world’s largest and most widely recognized international association for professional facility managers, supporting more than 22,700 members in 78 countries. The association’s members, represented in 127 chapters and 16 councils worldwide, manage more than 37 billion square feet of property and annually purchase more than US$100 billion in products and services. Formed in 1980, IFMA certifies facility managers, conducts research, provides educational programs and produces World Workplace, the world’s largest facility management conference and exposition. To join and follow IFMA’s social media outlets online, visit our association’s LinkedIn, Facebook, YouTube and Twitter pages. For more information, visit the IFMA press room or www.ifma.org.
Chapter Communication Specialist
We are seeking an individual who understands outstanding customer service is what creates and maintains organizational growth. We will rely on your professional demeanor and exceptional communication skills to manage communications, support and services for assigned chapters. You will also prepare periodic and monthly reports, process membership payments and participate in the phone rotation.
  • Represent IFMA to assigned chapters as the main go-to contact
  • Oversee major chapter relations projects including updating chapter support resources and create and maintain online chapter leader tools
  • Maintain regular contact with chapter leaders to offer support, advice and assistance in succession planning; membership growth, development and retention; chapter programming; and other activities and benefits
  • Process chapter re-certifications and assist with discrepancies
  • Identify critical issues for chapter operations and facilitate monthly or bi-monthly chapter leader/administrator conference calls on various topics.
  • Coordinate online community activity for chapter presidents, member chairs and education/program chairs
  • Represent IFMA at World Workplace and other opportunities with a focus on membership recruitment, retention efforts or chapter support
  • Provide backup assistance to other membership and Member Service staff
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor’s degree preferred but would consider someone in pursuit of their Bachelor's
  • Excellent email and phone communication skills
  • Highly responsive and motivated to provide exceptional service
  • Exceptional research and follow through skills
  • Ability to lead and/or participate in webinars and video conferences
  • Knowledge of Microsoft Office software (Word, Outlook, Excel, PowerPoint)
We value our employees’ time and efforts and we work to maintain the best possible environment, where people can learn and grow with the company. We also strive to provide a collaborative, creative atmosphere so that each person feels encouraged to contribute to our processes, decisions, planning and culture. Our commitment to your success is enhanced by a competitive salary and an extensive benefits package that includes the following:
  • 401K plan
  • Medical, dental and vision benefits
  • Paid time off (PTO)
  • Future growth opportunities and much more!
*Please note that IFMA’s recruiting and application processing is being performed through Insperity; therefore, you will be contacted by an Insperity Recruiting Specialist IF and when you are considered for this position*