Seeking a Desktop Support Specialist in Ann Arbor ,MI $50,000, Apply/ Karen.firstname.lastname@example.org
Responsible for providing responsive, professional, knowledgeable and excellent incident resolution to clients while following established protocols.
• Escalate issues through the Desktop Support team and other technology teams, as necessary when individual resources and skills have been exhausted. • Collaborate with users, team members, technology teams, business units and vendors to reach resolution on all issues and projects, as necessary. • Consistently comply with established protocols and service level agreements to provide excellent service to users. • Document all incidents reported by users via an incident management system to maintain history records and related problem documentation. • Create documentation for use by team and for training of all users. • A Bachelor’s degree in Information Systems or equivalent field. • At least 3 years of technical customer service experience. • Knowledge of Microsoft operating systems, Microsoft Office, working knowledge of Apple OS. • Experience with imaging, phone, video conference and audio visual equipment. • Experience working with an incident management (ticketing) system • Proven experience at interacting positively with management and co-workers over various communication channels, including in-person, over the phone, via email and over instant messenger. Desired Qualifications • Experience with business applications (CRM, SharePoint, Financial etc.) • Experience with Unix/Windows Administration.
At EIT, we are focused on helping organizations find the best IT professionals that will help their organization grow. We are motivated by a sincere desire to help others and have been doing it for over 14 years. We have passion for people; we hire exceptional IT people