Job Description
Job Title Customer Service Representative
Job ID 662604
Location Dallas,  TX 75251
Other Location
Description MarketScout Corporation
Customer Service Representative

 
Job Description
 
Position Summary:
The candidate is responsible for providing support to wholesale broker in the Energy Division.
  • Handle the most complex customer inquiries or issues, provide product expertise and advise to clients and customer service staff.
  • Assists in developing and acquiring new business revenue from new and existing clients and assigned prospects in identified sectors or market areas.
  • Excellent communication (written and verbal), time management and strong mathematical and analytical skills and sales tenacity are requisite for success.
Responsibilities:
  • Preparation of quotes, cover notes, binders, certificates, policies and tax filings
  • Sorts and prioritizes work flow
  • Process and distribute mail
  • Checks and verifies for accuracy all completed documents
  • Verifies underlying documentation
  • Understands the suspense and renewal systems, clearing of accounts and invoicing
  • Administration and coordination of internal processing and servicing of clients’ needs
  • Reviews audits for accuracy
  • Set up files
  • Type correspondence as may be required
  • All other duties as assigned
Qualifications:
  • College degree preferred but not essential
  • Two to three years’ experience in similar position
  • Well-developed oral and written communication skills
Knowledge:
  • Knowledge of insurance industry
  • Proficiency in Microsoft Word, Excel
  • Knowledge of office procedures, practices and equipment
  • Ability to read and comprehend written information
  • Ability to organize work; perform with time constraints, and be self-directed
  • Ability to work accurately with lists of alpha or numeric data
  • Ability to enter, transcribe, store and maintain data electronically
  • Ability to multi-task
  • Ability to work under stress and time constraints
  • Strong communication and organizational skills
  • Work is performed under supervision, following detailed instructions on policies and procedures
  • Proficiency in Microsoft Word, Excel
  • Strong mathematical aptitude
Benefits:
In exchange for your hard work and dedication, we offer:
 
  • Competitive salary, depending on experience
  • 86.3% employer-paid benefits package
  • Paid Time Off
  • Company Paid Fitness Center Membership
  • Covered Parking
 
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