Career Evolutions is looking for a Business Analyst for a leading global IT company in Houston, TX. It’s a full-time position with annual salary up to $80,000 + full benefit package including Medical, Dental, 401(k) Plan, Flexible Spending Account Plan, Basic Life Insurance/AD&D (100% Employer Paid), Short Term- Long Term Disability (100% Employer Paid), Employee Assistance Plan (EAP) (100% Employer Paid), Paid Time Off (PTO)...etc.
Job Title: Business Analyst
Job Description: You will be responsible for reviewing, analyzing, recommending and implementing improvements to business processes for the purpose of enhancing the customer experience and increasing the operational effectiveness & efficiency. You will also have responsibility for analyzing and developing improvements to revenue management business processes, identifying and facilitating the creation of appropriate reporting for various operations function, managing and integrating processes relating to customer operations, and delivering an improved customer experience. In addition, you will identify and recommend system enhancements that aid in operations efficiency, effectiveness and the customer experience.
Requirements:
Bachelor’s degree
US Citizen or Green Card holder with a valid US passport
2-5+ years of experience in process and change management
Previous experience working in a call center environment serving clients from the utility (power, gas, electricity) industry is required
Knowledge with customer facing and project management systems
Exposure to distributor operations, regulatory environment, and AUC Rules is a plus
General knowledge of Customer Operations systems, policies, and procedures
Experience managing customer/supplier relationships is desired
Work independently and in cross functional work teams
Excellent written and verbal communication skills
Ability to work effectively in a fast-paced environment
Ability to manage a diverse range of projects simultaneously
Skill in using computer software applications such as MS Visio, Excel, Access and Outlook
Excellent time management skills with an ability to work under tight deadlines
Working knowledge of Internet and related emerging technologies to effectively analyze critical business data
Must be able to travel domestically and internationally
