Local company is seeking a Vendor Manager to manage vendor performance against contractual requirements; build and maintain constructive vendor relationships, and facilitate resolution of exceptions to agreed-upon performance. Individual should review and reconcile vendor’s monthly invoices and prepare quarterly volume and budget forecasts based on platform volumes. Vendor manager will be responsible for incident management, coordinate troubleshooting between client companies and the vendors; and will provide input to senior leadership to support vendor operational assessments to validate contract compliance and manage operational risk. This role is also responsible for coordination of client company activities for release management, drafting business requirements for operational initiatives / releases as assigned. The vendor manager will interface with technical resources, business owners, end users, and management. The individual may build and maintain documentation for releases/operational initiative including project plans, estimates, issue/risk logs, and testing and deployment plans.
The preferred candidate would have the following: knowledge of vendor management, IT project management and deployment; operations management; operational analysis and reporting. Five or more years’ experience in vendor management, IT operation/customer service environment, and/or project management role is preferred. Bachelor’s degree in business services / information services preferred. 58-61k.