Job Description
Job Title Software Application Specialist
Job ID 644327
Location Madison,  WI 53711
Other Location
Description As a trusted advisor to America’s best businesses for more than 25 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.
 
Software Application Specialist
 
Great opportunity to join our growing IT team in Madison WI, responsible for the ongoing support of all Insperity products to existing clients. 
 
Responsibilities:
  • Provides technical support via telephone or online on any Insperity software suite purchased by client, including custom programming as purchased and documented by sales personnel.
  • Modifies setup to support changes in the client’s business rules.
  • Uses software diagnostic tools to troubleshoot client software issues.
  • Documents all client interaction on a per incident basis.
  • Creates and configures customer specific SQL statements to reduce manual entry.
 
Required Qualifications:
  • Bachelor’s degree in computer related field is required. Associate’s degree accepted with additional 2 years technical support experience.
  • 2+ years of technical support experience is preferred.
  • Call center software support experience a preferred. Desktop software support experience a plus.
 
Preferred Skills:
  • Strong understanding of relational database and SQL experience required(Microsoft SQL Server preferred)
  • Knowledge of Microsoft Windows Server 03/08 environments.
  • Solid interpersonal skills to interface with co-workers and customers.
  • Knowledge of web-based software solutions
  • Strong analytical thinking skills and process-driven work habits.
  • Effectively communicate with technical and non-technical staff in both written and verbal format. 
 
Benefits:
Insperity offers a competitive compensation package and one of the best benefits packages in the business, including 19 days paid time off, 8 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. We work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
 
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