Sustain Tech Lead
- Job Title
- Sustain Tech Lead
- Job ID
- 994420
- Location
- Southfield , MI
- Other Location
- Description
-
Tech Lead
Our History:
From our start in 2009, Conexess has established itself in 4 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.
Position Description
This individual is responsible for steady state application production support activities including: executing deployment, access management, audits, incident management, change management, etc. She/he works across all functional areas of the company to reproduce and resolve customer issues, achieving high levels of customer satisfaction. The right candidate will be an empowered self-starter, familiar with working in a fast paced environment. The position will have the responsibility to work with customer support, development teams, and infrastructure teams to reproduce and resolve issues.
Major Responsibilities
· Lead application severity incident to quick resolution
· Provide resolution of any technical issues faced by the application
· Assign task to team and guide the team in resolving technical issues
· Participate in technical discussions with the development team for deployment and code reviews
· Drive knowledge transition from development to sustain team for each functional deployment
· Lead RCA and SWAT investigations for the Sustain team
· Take ownership of complex issues following through to resolution
· Conduct real-time queue monitoring and decision making
· Represent application requirements for Infrastructure activities
· Assess, plan and communicate steady state upgrades/patches
· Participate in Discovery Phase to assist with scoping effort for application teams
· Devise and develop solutions to meet or exceed business requirements
· Security Vulnerability Remediation
· Participate in technical meetings and status meetings with the business
· Co-ordination between upstream applications to resolve incidents
· Communicate with several different technology areas in a highly matrixed organization
· Facilitate day to day execution of real time technical support and troubleshooting
· Attend CAB Meetings and approve changes
· Support business continuity and disaster recovery activities
Additional Skills & Experience
· Provides guidance in designing solution
· Champion maintenance of master documents for sustain, Runbook, Playbook, etc., and help maintain accurate application documentation
· Lead resolution of Sev1 and SEV2 incidents
· Provides guidance in resolving performance related issues
· Review and accept the technical documentation
· Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team
Qualifications
· Excellent verbal and written communication skills.
· Senior experience in databases specifically Oracle
· Senior experience with Java EE
· Experience in a similar sustain role and extensive knowledge of associated processes
· Experience debugging problems in a distributed system
· Applied experience with Unix and Windows platforms
· Experience with source control management and build tools including SVNExcellent stakeholder management -- fair in dealings with vendors and business customers
· Experience working with customers and on support cases
· Bachelor of Science in a related field (e.g. Computer Science or Information Systems)