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Renewal Analyst

Job Title
Renewal Analyst
Job ID
Ann Arbor,  MI 48104
Other Location

Job Description: 

Our Renewals Analyst will support the team as a key resource for initiating customer outreach and processing subscription renewals.

The ideal candidate will be detail oriented, with strong organizational and communication skills. We are looking for someone who is as passionate about supporting their team as they are about providing an exceptional experience for customers. This position reports to the Renewals Manager.


  • Perform ongoing, detailed analysis of customer subscription renewal data, ensuring accuracy of all relevant data points
  • Execute all phases of the retention/renewal lifecycle including communication, and obtaining customer signatures when necessary
    • Communicate with customers primarily via email to ensure smooth, timely renewal transactions
    • Update SalesForce with notes for each renewal customer as necessary, as well as with additional data points as new programs and processes are launched
    • Follow-up with sales partners, legal, and finance to ensure consistent communications regarding renewals
    • Persistent follow-up regarding renewals
    • Daily processing of correctly completed order forms
    • Identify “at-risk” renewal clients early in the cycle and define issues inhibiting a successful, timely renewal
    • Drive on-time or early renewals



  • 2-5 years of experience in a professional environment
  • Excellent verbal and written communication skills
  • Proven history of proactive, energetic, patient and customer-centric behavior
  • Ability to multitask in a fast-paced, high pressure environment
  • Interactive skills with the ability to work independently
  • Strong organizational skills including ability to prioritize and escalate customer issues as required
  • Must display strong attention to detail
  • Proven analysis, problem solving and troubleshooting expertise
  • Ability to take initiative, and a strong work ethic
  • Ability to meet new challenges with optimism and an open mind
  • Proficiency in standardized software applications, including Gmail, Google Docs, and Google Sheets
  • Bachelor's degree preferred or equivalent training, education, and experience


Nice to Have Qualifications:

  • Familiarity with Salesforce as a support and knowledge platform
  • Experience with cloud-based/SaaS solution offerings

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