Our Client is seeking 5 Banking Support Representatives who will serve as the primary resource for customer users of revenue and growth, risk management and cost management software and/or services.  Will develop and maintain excellent customer relationships to increase satisfaction with products and/or services and aid in customer retention.

***Ideal Experience:  Bank Teller or Someone with strong knowledge of banking operations***

Training will last 6 weeks and the hours are 8 am – 5 pm.  After training there are 3 shifts and below is the breakdown of what we need:

·         2 employees for the 8 am – 5 pm shift

·         1 employee for 8:30 am – 5:30 pm shift

·         2 employees for 9 am – 6 pm shift 

ESSENTIAL FUNCTIONS

• Provide Tier 1 application support
• Accurately assesses the customer's product issue or problem.  Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
• Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
• Identifies and resolves application and service issues and any other questions that may arise.  Answers general application questions.
• Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
• Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS).  Uses available support tools to assist the customer and/or recreate the issue. 

• 18 months of experience in financial institution asset liability management, analysis,  accounting, audit, treasury or related field
• General knowledge of the financial industry
• Excellent customer service skills

• A minimum of eighteen months of experience working in a financial institution.
• Teller or banking operations experience is preferred.