Application Support Analyst
- Job Title
- Application Support Analyst
- Job ID
- 963608
- Location
- Nashville, TN 37214
- Other Location
- Description
-
Application Support Analyst
The Application Support Analyst will be a critical position as the key responsibilities will be to support installations, updates, maintenance and diagnoses of issues as they relate to both internal and third party applications.
Hours:
The hours expectation for this position will be 11:00 am to 8:00 pm Monday through Friday and 8:00 am to 3:00 pm every third weekend. The weekend coverage is part of a rotation schedule.
Key Duties:- Monitor the applications, document and analyze problems and publish maintenance schedules.
- Set up administrator and service accounts
- Maintain system documentation
- Interact with users and evaluate vendor products
- Maintain current knowledge of relevant technologies as assigned
- Serve as part of a team responsible to maintain system availability rate of 99%
- Troubleshoot and resolve reported problems
- Review the governing regulations to ensure proper program support and enable best practices
- Work closely with application development teams and vendors to plan, support and test changes, upgrades and new services to ensure systems will operate correctly in current and future environments
- Provide second level technical support for all corporate systems and software components
- Fully responsible for problem management activities such as issue resolution and root cause analysis
- Assist in day to day operations within the IT department
Job Requirements:- Hands on experience in process automation, best practice approach, technology efficiency and effectiveness
- Understand workflow and process requirements of complex application systems as they relate to business function
- Demonstrate ability as subject matter expert in supporting, maintaining and administering complex applications
- Excellent problem solving/analytical skills
- Strong customer service skills and ability to work successfully with a diverse group of customers
- Excellent verbal, written communication and negotiation skills
- Display and execute logical and complex troubleshooting methods
- Ability to effectively interface with technical and nontechnical staff at all organizational levels
- Self-motivated, ability to work independently and take initiative
- Ability to multitask in fast paced environment as well as work through ambiguous work situations
- Professional attitude and work habits
Education/Experience Requirements:- Associate’s Degree in Computer Science or a related technical discipline is not required but is preferred. However, equivalent combination of education, technical training or work experience is also acceptable.
- 2+ years’ experience with supporting enterprise applications in a matrix environment
- Application of software development life cycle concepts
- Salesforce experience is a plus
- Healthcare business knowledge is a plus