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Product Warranty Engineer

Job Title
Product Warranty Engineer
Job ID
945377
Location
Holland,  MI 49423
Other Location
Van Buren Township, MI
Description
Product Warranty Engineer - General   0-3 yrs experience

Product/Warranty Engineer will be responsible for root cause analysis of Handsfree Bluetooth  and Infotainment modules returned from Automotive customers, driving short and long term countermeasures and reporting to customers with required documents (A3, 8D, 5P etc...).  BS in Electrical/Electronic Engineering with at least 1-3 years of experience preferred. Position requires understanding of electronics hardware and embedded software. Strong troubleshooting skills needed to investigate product issues and determine root cause. Strong verbal and written communication skills required to communicate information to both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    OEM plant part return & warranty part analysis
•    Root cause analysis of returned parts
•    Coordination with internal departments (HW, SW, manufacturing, quality) during problem solving process
•    Problem solving documentation (A3, 8D, 5D, 5Y, etc…)
•    Drive and monitor of permanent corrective measures
•    Data analysis and report generation of warranty data for Management Reviews
      Communication of part analysis to internal and external customers

​QUALIFICATIONS
•    BSEE or equivalent
•    0-3 years of development experience in related field, working knowledge of engineering process and basic office skills, professional experience in related field a plus but not required.
•    Understanding of electronics hardware and embedded software systems a plus.
•    Strong troubleshooting skills needed to investigate product issues and determine root cause.
•    Good verbal and written communication skills required to communicate information to both internal and external customers.
•    The position services a demanding customer environment that requires a strong individual who can manage both the technical and cultural detail necessary for working with the Japanese OEMs.
•    Experience with highly integrated products such and Connectivity, Navigation, and Audio Systems a plus.

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