Network Engineering Manager

Description

RESPONSIBILITIES AND DUTIES

IT Management – Team Lead, Technical Strategy, Planning, Budgeting, and Communications (35%)

Perform all team leader functions: coaching, team building, objective-setting, reviews.
Manage corporate IT assets for network environment.
Creates long-term strategic technical direction network platform projects and existing system maintenance.
Designs, engineers, recommends and plans technical projects to meet network reliability, tactical, performance, or controls needs.
Manages Level 4 support for the corporate, store, and eCommerce infrastructures
Represents the network team in Change Management and Technical Architecture Review activities.
Develops policy and corporate standards surrounding network usage and control
Mentors and assists Network Operations, Security, and Network Administration technical teams
Coordinates efforts between IS teams for new technology integration and new IS initiatives involving infrastructure.
Reports on capital project hours.
Manages the capital expenditure process for new infrastructure projects

Systems Integration - Platform architecture and security for Client's enterprise infrastructure (25%)

Architects, installs and maintains eCommerce/Web technologies configured to provide high-availability including: local loadbalancers, global loadbalancers, cloud compute clusters, switching, BGP routing and SAN replication
Documents network architecture proposals and presents business justifications to senior management.
Coordinates cross-functional teams to gather business requirements and provides technical hardware, security or communications deliverables.
Designs and maintains networks, and security devices, and control devices supporting secure communications to all domestic stores
Designs and maintains secure connectivity to payment processing vendors and eCommerce portals
Manages and Implements security technologies: Firewalls, Intrusion Protection Systems, & DDoS mitigation
Manage multiple monitoring systems to ensure system health, storage, and network bandwidth: Solarwinds, Ciscoworks, VSphere, SAN Manager, Netflow collectors, and network sniffers.
Develops and owns the base platform builds for all virtual server deployments: AIX, Linux & Windows Servers
Architects and maintains Private and Public cloud infrastructures for corporate and eCommerce environments, ensuring failover capabilities, capacity, and uptime goals of the business are met.

Project Management – Technology Consultation, Contract negotiation, Vendor relations, Systems Integration and SLA management (20%)

Acts as a project entry-point for initiatives focused on security, e-commerce, connectivity, and internal application hosting.
Business Continuity Planning: Business Impact Analysis, Disaster Recovery Testing.
Telecommunications: PBX, VoIP Systems, Wireless, corporate connectivity
Contact Services: Systems hardware providers, telecommunications providers, support contracts, outsourcing contracts
Works with security staff to design and provide audit documentation for continued compliance to governmental and industry mandates: PCI, HiPPA, SOX

Documentation and support (20%)

Ensures the evolving technical infrastructure meets company requirements, new technologies are reviewed tested and implemented, standards and security requirements are met, and interoperability needs are addressed.
Manages priority escalations for system outages and provides/contributes to Root Cause Analysis for these events.
Designs processes, procedures, corporate standards and best practice documentation for systems engineers and administrators to maintain consistency and system uptime

QUALIFICATIONS

Bachelor's degree in Computer Science, Information Systems, Networking, related field or equivalent industry experience.
In depth knowledge and understanding of networking technologies, design principles, and the practical application of routers, switches, virtualization, storage, storage networking virtualization/zoning, and load-balancers.
Excellent communications and customer service skills with proven ability to communicate professionally in a corporate environment.
Ability to explain complex systems to senior management, customers, and colleagues at all levels.
Experience gathering business requirements, designing technical solutions, and presenting proposed solutions to customers.
Strong technical knowledge and experience in several of the following (certification a plus):

-Cisco Routing/Switching
-Checkpoint Firewalls (or equivalent)
-F5 LTM/GTM
-Cisco UCS & Nexus
-BlueCoat Proxy (or equivalent)

Knowledge of network security solutions such as firewalls, VPNs, Intrusion detection/prevention, and web application firewalls.
Strong documentation skills and experience generating technical documents, diagrams, solutions specifications, guidelines, processes, and procedures.
2+years team management experience.
5+ years network system support experience.
2+ years vendor management experience.
Advanced Certification (MCSE, CCNA) or equivalent experience.
Excellent analytical and problem solving skills.
Excellent customer service skills.
Excellent presentation / writing / reporting skills.
Ability to travel 5%.

Career Opportunities