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Customer Support Analyst

Job Title
Customer Support Analyst
Job ID
Columbus,  OH 43228
Other Location

Strategic Insurance Software provides a leading software solution for the independent insurance agency market.  The Partner Platform is a core system for an agency and runs the entire business of an agency.  Service is a key differentiator for Partner Platform clients and this role is best for individuals who have both a technical aptitude as well as a desire to serve clients and problem solve. 

We place a high premium on responsiveness, product knowledge and client orientation.  We also work closely as a team to ensure best practices and consistency.

The SIS culture is described as healthy, always improving and innovative.  All associates receive consistent and ongoing training to advance skills, knowledge and career.  The best candidates have demonstrated a balance of individual achievement as well as success within a team environment.  

The ideal candidate should possess the following:

  • Great attitude towards serving others and making a positive impact
  • Individual motivation and achievement orientation
  • Detail oriented and ability to document all conversations
  • Great organization skills and the ability to stay on top of various customer requests
  • Strong verbal & written communication skills along with a problem-solving orientation
  • Technical and Financial acumen to understand core functions of the Partner Platform
  • Willingness and ability to train clients and travel
  • Bachelor’s Degree or 1-3 years of related service experience

If you have a desire to be part of a successful company with a strong product and excellent service, SIS is the place to be. 

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