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Customer Support Analyst

Job Title
Customer Support Analyst
Job ID
Columbus,  OH 43228
Other Location

SIS ( is seeking a Customer Support Analyst to provide customer service and technical support for agency management software (Partner XE) users and clients. Details and qualifications are listed below. This is a great opportunity for former insurance CSRs.

Provide customer service and technical support to facilitate installation, implementation, maintenance, education and documentation of a variety of computer and software technologies utilizing the telephone and remote communication technologies.

Document detailed information about every call incident with prompt analysis of probable cause and assessment of severity and priority, while remotely diagnosing underlying causes to customer problems to resolutions.

Install, configure and troubleshoot new software, updates, and patches.

Provide support to troubleshoot hardware and network conflicts to resolutions (includes, but is not limited to Desktops, Laptops, Printers).

Ability to communicate/document detailed technical information, as well as demonstrate effective verbal and interpersonal skills.

Demonstrate effective analytical and problem solving skills, as well as time management.

Insurance industry and/or agency management system experience is preferred.

Bachelors Degree or Equivelent experience

Accounting and training experience is also a plus.

One to three years of previous service support experience that required extensive telephone contact.

Experience with Windows Operating System. (Windows XP and higher)

Solid understanding of the internet and remote access tools.

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