Why join Adler University?
- Subsidized group health insurance
- Employer-paid group life, long-term disability and accidental death & dismemberment insurance
- Employee-paid dental, vision, and transportation benefits
- 403(b) savings/retirement plan benefit, with a fully-vested employer matching contribution of up to 5% in the first year. After two years of participation, matching grows by 1% per year, to a limit of 10% employer match.
- $1,500 professional development allowance per fiscal year
- Tuition reimbursement of 50% for coursework related to Adler University employment
- Paid time off for holidays, vacation and sick days
Click here to read our recruitment brochure.
|Job Title||Help Desk Support Specialist|
|Description||The Adler School of Professional Psychology, founded in 1952, is the oldest independent school of psychology in North America. The School provides graduate education in psychology and health service delivery with campuses in the heart of downtown Chicago and downtown Vancouver. Program offerings include an APA-accredited clinical psychology program and five Master’s Degree programs at its Chicago location and a Master of Arts in Counseling at its Vancouver location. The Adler School is committed to continuing the pioneering work of its namesake, Alfred Adler. As part of that commitment, the School graduates socially responsible practitioners, engages in communities, and advances social justice.
The Help Desk Support Specialist / AV Specialist is responsible for supporting the Adler School faculty, staff, and student body technology request needs as well as assisting with the maintenance and optimization of the school’s workstation, printer, classroom technology, and telephony resources. This position will also provide Audio/Visual equipment usage and content production assistance to faculty, staff, and student requests. The help desk support specialist / AV specialist will work in conjunction with other members of the Technology department to facilitate Adler community technology utilization and pervasiveness through technology training, communication and enforcement of policies, technology asset management / control, inventory, and process documentation as required by the department.
Staff Support / Development
|Required Skills||• Bachelor’s degree in Information Technology or equivalent experience preferred
• A+ Certification preferred
• Demonstrated mastery in Windows operating system (Windows 7/8) environments
• Demonstrated experience in workstation hardware troubleshooting techniques
• Two or more years’ experience in a user support (helpdesk) role preferred
• Demonstrated experience with network security and recovery tools and systems (Symantec Endpoint Protection, Windows system recovery tools, operating system imaging tools, etc.)
• Demonstrated experience in support and troubleshooting of standard office productivity applications and tools (Microsoft Office 2003/2007/2010/2013 suite, Adobe Acrobat, Internet Explorer, etc.)
• Demonstrated experience with AV / production systems use
• Telephony support experience preferred
• Strong customer service focus
• Strong communications / interpersonal skills
• Ability to work independently
• Ability to work occasional evenings
• Ability to work regular weekend shifts (offset schedule)
• Must be pro-active, able to identify problems and suggest solutions
• Must be organized and detail-oriented
• This position work schedule will include periodic weekend hours
Equal Opportunity Employer
It is the policy of Adler School of Professional Psychology that all persons are entitled to Equal Employment Opportunity (EEO) protection. The School does not discriminate against any individual for employment because of age, religion, race, color, gender, gender identity, sexual orientation, national origin, ancestry, marital status, physical or mental disability, military status (including unfavorable discharge from the military), or any other category protected by federal, state, or local law.