Sales & Service Associate - Park N Fly Houston,  TX Airport Parking | Parking at Airport | Best Airport Parking


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Sales & Service Associate - Park N Fly

Job Title
Sales & Service Associate - Park N Fly
Job ID
Begin Date
Houston,  TX
Other Location
Park ‘N Fly is a leader in off-airport parking operating multiple locations across the US. Offering an array of different services in addition to parking, Park ‘N Fly ensures the highest level of customer service with a focus on convenience, safety, and a positive and healthy work environment.
Are you enthusiastic about delighting customers and helping others? Do you enjoy meeting new people and creating an initial experience that leads to more frequent interactions? If you share our passion for excellent customer service, then Park ‘N Fly is the place for you.
Park ‘N Fly is proud to offer:
  • Schedules that fit into your lifestyle; we accept both full time and part time employees
  • A fleet that is the best in the industry with a focus on safety
  • Rewards and recognition programs that recognize you in big and small ways
  • A complete benefits package with medical, dental, vision, life insurance, and disability for all full-time employees
  • 401k with employer match for all employees after 6 months of employment
Our vision is to make our customers’ lives easier by providing more than just parking. We want to be the first choice in airport parking. In order to do this we need you!

We are currently looking for a Sales & Service Associate to join our team. 

Pay Rate: $8 per hour
GENERAL SUMMARY: Sales & Service Associate Position
First point of contact for Park ‘N Fly customers; Greet incoming customers while selling PNF’s ancillary services such as Car Wash Car Rental & Oil Change.
  1. In a Self-Park Facility: Ensure proper flow of van traffic into and out of Ground Transportation, assist with baggage, and radio key numbers to dispatch in double parking/valet scenarios. 
Essential Duties And Responsibilities:                                                            
People (Nurturing High Performance)
  • Explain the added value of PNF’s Anicillary Services and sell these products to meet goals.
  • Communicate with cashiers, valet runners, key room attendants, drivers and car parkers, via two-way radio and/or intercom to provide service in particular areas of the parking lot.
Process (Developing Operational Excellence)
  • Explaining the service process to customers to meet sales goals.
  • Greets incoming customers, get pertinent information for valet or double-parking procedures and communicate further actions required of the customer in a clear and concise way.
  • When valet parking and taking the customer’s keys, checks vehicles for existing damage, points out to customer and marks on the envelope/key tag. 
  • Maintains and ensures efficient operation to provide three to five minute service to incoming customers by direct communication with the van drivers and car parkers.
  • Use strong, clear and concise communication skills when interacting in person with the public and when using the two-radio radio.
  • Be flexible with work shifts/hours, including overtime, to service late flights, peak volume periods, vacated shifts, and other emergency situations.
  • Follow all Company work rules and procedures as set forth in the Operations Policies and Procedures Manual and through management’s instruction.
Profit (Customer Service and Revenue Management)
  • Contribute to the profitability of the Company by meeting and exceeding ancillary sales goals, closely monitoring vans and ensuring customers service expectations are met to capture their repeat business.
Additional Duties And Responsibilities:
  • Other duties as assigned.
Key Competencies:   The following competencies strongly contribute to the success of an individual in this position.
  • Customer Service: Ability to explain and sell valuable ancillary services to customers.  Manages difficult or emotional customer situations, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.
  • Diversity: Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, builds a diverse workforce.
  • Ethics: Treats people with respect, keeps commitments, inspires trust of others, works with integrity and ethically and upholds organizational values.
  • Professionalism: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position.
  • Dependability: Follows instructions, responds to management direction, takes responsibility for own actions and keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
  • Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, gives and welcomes feedback, contributes to building a positive team spirit, able to build morale and group commitments to goals and objectives.
Foundation Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to drive various vehicle types with either an automatic or manual transmission required.
  • Must have a professional appearance. 
  • Must be personable and customer service oriented.
  • Minimum of 21 years of age.
Physical Demands:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Flexibility to occasionally move and lift bulk items up to fifty (50) pounds.
  • Upper and lower body mobility sufficient to raise arms overhead, stretch, reach, turn, bend, walk, and climb stairs required..
  • Required to stand up to four hours uninterrupted. 
Educational/Vocational/Previous Experience Recommendations:
  • High School diploma or equivalent degree preferred.
  • Minimum of three years driving experience and/or customer service experience required; or equivalent combination of education and experience.
Working Conditions:
  • Traffic, noise, extreme weather. 

Greets arriving and departing guests, offers ancillary services to customers upon arrival (where applicable), parks and retrieves guest vehicles in a safe, timely, courteous manner; and provides luggage assistance for customers whenever necessary.

Essential Duties And Responsibilities:
• Drives customer vehicles to and from the entrance staging area and parking spaces.
• Safeguards contents and secure vehicle. Record parking location and transfer keys to the key office.=
• Performs other job related assignments as required including but not limited to assisting customers and/or drivers with luggage.
• Ensures customer service expectations are met to capture repeat business.

Foundation Knowledge, Skills, and/or Abilities Required:
• Concentration to detail, mental alertness, common sense to prioritize, and keen attention to security access.
• Ability to drive various vehicle types with either an automatic or manual transmission.

Physical Demands:
• Work involves walking at a fast pace or running.
• Constant squatting and bending while getting into and out of vehicles.
• Flexibility to move and lift bulk items up to fifty (50) pounds.

Educational/Vocational/Previous Experience Recommendations:
• Minimum of 21 years of age.
• At least two (2) years as a licensed driver with a clean driving record (no more than 3 moving violations in the past three years).
• High School Diploma or equivalent preferred.
Required Skills
Sales and Service Associate

Option 1: Create a New Profile

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