Service Scheduler/Dispatcher
- Job Title
- Service Scheduler/Dispatcher
- Job ID
- 27731894
- Location
- Murfreesboro, TN 37128
- Other Location
- Description
-
A premiere full-service HVAC company in the Middle Tennessee area is seeking a Service Dispatcher to join their team in Murfreesboro. This position plays a vital role in ensuring efficient and effective service delivery, maintaining customer satisfaction, and supporting the smooth operation of the HVAC service department.
Job Duties:
- Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
- Schedule return trips with customers when parts are in.
- Maintain the on-call schedule for service technicians.
- Maintain customer database with current information.
- Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
- Provide accounting with maintenance contract billing information.
- Other office/clerical work as needed/time allows.
Requirements:
- Must be well versed in Mid Tennessee roadways and city locations.
- Experience as a dispatcher for a service-related company is required! (at least 1 year).
- Knowledge of HVAC industry is preferred.
- Customer service experience (at least 2 years).
- Sharp attention to detail, excellent communication skills and ability to adapt to changing priorities while maintaining an ‘I can attitude’.
- Committed to providing customers with the highest quality products and unmatched service.
Hours:
Monday - Friday, 8:00 am - 4:30 pm
Occasional overtime
Pay:
$18.00+/hour depending on experience