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Application Support Analyst

Job Title
Application Support Analyst
Job ID
Ann Arbor,  MI 48103
Other Location

The role of the Application Support Analyst will be to assist in supporting the Blend Mortgage Application initiatives.  The Application Support Analyst will have a broad range of experience in the loan origination process and familiarity working on projects. 

Essential Functions

  • Coordinate requirement gathering sessions, requirement write ups and testing sessions.
  • Participate in project meetings as needed and work with Project Team to ensure project success.
  • Communicate and assist in triage with production support requests from business team members, compliance and legal representatives.
  • Coordinate system updates/upgrades, testing, and communication.
  • Perform all other duties as requested or assigned.

Skills and Qualifications:

  • Extensive experience in the mortgage industry required, basic understanding of financial operations and systems preferred
  • Experience with supporting Docutech Vendor integration from Initial Disclosures through Post Closing.
  • Experience with Encompass Services.
  • Familiarity with CFPB, State Audits and Internal Auditing systems.
  • Ability to understand MISMO and XML file types.
  • Strong organizational and coordination skills
  • Ability to work in a fast-paced environment
  • Problem solving abilities
  • Proficient use of MS Office applications
  • Flexibility to adapt to change and willing to learn and develop new skill sets as applicable
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal

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