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Mobile Device Support Analyst

Job Title
Mobile Device Support Analyst
Job ID
27375718
Location
Philadelphia,  PA 19192
Other Location
Description

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Conexess Group is aiding a Philadelphia based client in their search for a Mobile Device Support Analyst.  This is a long term opportunity with a competitive compensation package. 

******We are unable to work C2C on this role******

Duties:

  • Manages mobile device inventory, ensuring returned devices are wiped (factory reset) and correctly recorded into our inventory. 
  • Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
  • Responds to client staff's inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. 
  • Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. 
  • Escalates to or consults with senior staff when solution is unclear. 
  • Reports problems with procedures and makes suggestions for improvements. 

Skills:

  • Requires good analytical and communication skills, sound judgment, and the ability to work effectively with client and IT staff. 
  • Prior experience working with mobile devices (cell phones, iPhones, smartphones and tablets) in retail setting is preferred.
  • Associate degree in Computer Science or a related discipline and up to two years of experience in IT or an equivalent combination of education and work experience.

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