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Salesforce Administrator

Job Title
Salesforce Administrator
Job ID
Nashville,  TN 37221
Other Location

Salesforce Administrator


Key Responsibilities:

  • Responsible for targeted system configuration, implementation, and maintenance
  • Work collaboratively with targeted business stakeholders and other upstream and downstream functional teams
  • Generate system enhancement recommendations, leveraging internal best practices and industry standards
  • Formulate system solutions and technical design, working with broader IT team to ensure alignment with holistic system architecture
  • Perform user management, including optimization of roles, profiles, and permission sets
  • Support and maintain system integrations
  • Articulate streamlined solutions that leverage out of box functionality where possible, minimizing customization where possible
  • Perform declarative system maintenance and enhancements, owning and driving issues to resolution
  • Be involved with deployments and validation of Salesforce configuration and development changes
  • Work with internal resources about updates per each Salesforce Release, identifying potential implications and highlighting new features that may be leveraged to better serve the business
  • Proactively monitor the overall health of the system· Under the direction of the Head of North America CRM
  • Be a principle CRM representative in the Agile Development process, including:
    • Interpreting user requirements
    • Providing input into feasibility assessments and potential solutions
    • Executing configurations, including but not limited to field adds / changes, workflow rules, email templates, validation rules, process builds, and flows
    • As necessary, serve as point person with third party developers working on the CRM system, documenting requirements, resolving roadblocks, etc.
    • Testing and QA of enhancements
  • Participate in and, where appropriate, lead major enhancements to technology related to the CRM
  • Maintain visibility on all configuration and development activity impacting the CRM environment, including activities occurring in functions that contribute their own manpower to the administration of the CRM  


  • Configuration of Sales Cloud required
  • ADM 201 certification required
  • 3+ years of experience of Salesforce Administration required
  • Sales or Service Cloud Consultant Salesforce Certification preferred
  • Salesforce Lightning configuration preferred
  • Familiarity with the Agile Development process preferred
  • 2+ years of experience in a business environment preferred
  • Strong communication skills.  Proven ability to gain credibility with business stakeholders and to run interactions without supervision preferred


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